The Loft Boys Ltd Reviews Summary

Professionalism

Pros:

• "A very professional company with lots of experience and high standards of workmanship."
• "The Loft Boys is a very professional outfit, from sales/survey, admin to install team."
• "The work carried out by the Loft Boys, was truly professional from the beginning - obtaining a quote, keeping you updated on the process, the workmanship and friendliness of the team."
• "Highly professional company that put loft insulation into our attic space."
• "The whole team were extremely professional from those in the office, to the workmen themselves."
• "This company really deserves high praise for its professionalism."
• "The Loft Boys were professional and friendly and got the job done on time."

Cons:

• "The only reason for dropping a star is because the handover from the surveyor/sales agent to install team could've been better and I felt I had to repeat my requirements a little."
• "Having booked and paid a 40% deposit and taken the day off work, they simply didn't turn up on the first installation date."
• "Over a period of two months, 4 dates were arranged for the loft boys to visit. One was a no-show, another cancelled by email with one hours notice, the last cancelled via email also stating that the loft boys would not take the job on at all."
• "Despite initial very good impressions we unfortunately had a terrible experience overall and found them very unreliable. No way to treat customers."
• "After a great initial experience with the survey and quote, we were then sent a generic email four days after our installation was confirmed to actually say the installation was cancelled with no option of rebooking."
• "Yet at the end of this, the loft hatch was installed but the installers said they would not install the vent tile for insurance reasons, and left."
• "I had no response to my emails for a week, until I then had a phonecall where it was repeated the job was indefinitely cancelled."

Customer Service

Pros:

• "Echoing other reviews, a great service from start to finish with great attention to detail through their customer service."
• "Every person we spoke to (from booking, to survey and fitters) was friendly, helpful and polite."
• "Their communication throughout was amazing!"
• "You would struggle to find 2 nicer guys than Josh & Carl who expertly done the job as nothing was too much trouble & the job was just perfect."
• "The member of staff knowing that they wouldn't be doing any work on my property even took the time to suggest some further inexpensive options which might help the situation- amazing service."
• "Customer service and communication was excellent, the surveyors and fitters were knowledgeable, punctual, friendly and left the house clean and tidy."
• "Every contact made from initial enquiry through to this review was friendly, courteous and professional."

Cons:

• "I booked an appointment for a ladder installation, I had to wait a few weeks for a telephone appointment and on the day I received an email saying they weren't doing this anymore."
• "This process took 4 months, so 4 months of untreated mould, and yet we're back to square one looking for someone else to install the vent tile."
• "A week ago I would have rated this business highly, from the process of quotation through to installation. However, the Rottweiler approach of the accounts team had left a very bad aftertaste."

Quality of Work

Pros:

• "The fitters arrived on time and immediately started work which they carried out tirelessly and professionally."
• "The work was all completed in the estimated timescale."
• "On the day they arrived on time and worked quickly and professionally and left everything clean."
• "The result of their careful work was a well fitted, good looking, insulated loft hatch and ladder."
• "The workmanship is fantastic."
• "The quality of work is great and the team left my house really clean and tidy."
• "Work was completed to a high standard and a follow-up job which couldn't be carried out on the day was completed by the end of the week."

Cons:

• "Although the team were delayed by an hour or so, when they arrived, they set to with energy and good humour."

Value

Pros:

• "All at a very reasonable competitive price."
• "Great service at a reasonable price."
• "We are completely satisfied with the result and we have no hesitation in thoroughly recommending the Loft Boys as reliable installers of loft ladders at a reasonable price."
• "The price was more than fair."

Cons:

• "I have mixed feelings."

Reliability

Pros:

• "This company were a joy from start to finish. Really helpful, reliable, professional and keen to get the job done right."
• "Really pleased with the work. Always on hand in the run up to the installation with every question answered."
• "The Loft Boys were excellent from initial survey and recommendations through to installation."
• "A really sound experience with The Loft Boys, from first contact to completion."
• "Noteworthy was the care to keep us fully informed at every stage after we placed the order."

Cons:

• "Fortunately I won’t need to use them again."
• "I would certainly recommend them to anyone needing similar work carried out."

Cleanliness

Pros:

• "The guys who came to do the work were on time, friendly, covered the carpet and left the place clean and tidy."
• "The whole job - insulation, floor, hatch and ladder - was completed in one day and the clean-up left our house spotless."
• "They arrived on time and worked efficiently and cleanly."
• "Cleaned up well when finished."
• "They were efficient and cleaned up after they finished the job."
• "They cleared up throughly afterwards and left the landing, staircase hallway and dining room spotless."
• "The 'Boys' left everything spotless too."

Cons:

• "The standard of work was excellent as was the cleaning up."