"What a place. Freshest fish ever, no smell other than the sea."
"Fantastic local produce, friendly staff and fast service."
"The range of meats and the knowledge behind the food is second to none."
"The quality of the food from Suffolk food hall is outstanding!!"
"The selection of food was vast and the quality of ingredients was top-notch."
"Some of the food is really good from the farm shop. It's expensive but you pay for quality."
"Fabulous food hall with lots of products sourced to support small farmers and producers."
Cons:
"Food is very expensive especially as the portions are tiny."
"Too little care taken seems to have been taken over quality of fresh produce on sale."
"The food is delicious but severely overpriced."
"The fish and chips was OK in principle but the portion of chips was very stingy and the fish bordering on undercooked."
"Never consistent which is a shame."
"The steak was super expensive and came on a bed of coleslaw. This was all you got for your hard earned £26."
"The food hall very dark. Needs more lighting."
Service and Staff
Pros:
"Staff exceptional friendly welcoming had some great conversations with both Anna and Francesco the food was good."
"I was very impressed with the service. The staff, especially Helen and Nick, were extremely helpful and friendly."
"Pleasant, cheerful and attentive service."
"The staff are friendly, helpful and very knowledgeable."
"The staff were professional and discreet."
"The staff are more than helpful, all the advice you could wish for with a genuinely friendly service."
"Went in for their fresh sausage rolls and scones, always to a high standard, slightly more expensive than other places but worth the money, staff friendly and helpful..."
Cons:
"Also found it quite dangerous having to take a tray of hot drinks up a poorly light stair case to the upstairs seating area."
"Restaurant service was woeful, waited 10 minutes to be seated, a further 20 minutes for our food and drink orders to be taken."
"Some of the staff are helpful but one member of staff was incredibly rude and appeared to be on a bouncer style power trip."
"Service was very slow (they were a chef down but this wasn't relayed to us) and despite friendly waiting staff the whole experience was frankly lacking."
"We didn't have any members of staff ask if the meal was up to standard or come to refresh people's drinks and the glasses they eventually brought to the room were dirty."
"Service was deadly slow, waiting in a long queue close to each other."
"Terrible service! If the website says last orders for brunch is 11.30 we expect to be able to sit and order at 11.15 without being told the chef doesn’t want to."
Facilities and Accessibility
Pros:
"It's very very busy, easy to find just under your Orwell bridge just off the A14."
"For lovers of food and great views - this is a must visit."
"Easy parking and access look forward to going again."
"Wheelchair and pushchair accessible."
"Great free parking to look over the Orwell bridge."
"Location overlooking the River Orwell delightful."
"Beautiful views of the river and the Orwell Bridge."
Cons:
"The only other seating for coffee and a bite is outside in all weathers and doing battle with the insects."
"Having to carry a tray upstairs to the seating area. I need to hold on to a bannister."
"The one thing that lets this place down is the toilets. They are pretty disgusting I'm afraid."
"Not disabled friendly. Only 4 disabled bays and no lift to the upstairs seating."
"The function room we were given had no windows and was incredibly dark."
"Not child friendly. Don't cater for babies."
"The furniture, though, is somewhat redolent of a 1960s cafeteria."
Value and Pricing
Pros:
"...products are high quality but with some of these this comes at a price and in most cases it is worth paying the extra for local quality products."
"The Food Hall provides an amazing service - especially during the last few weeks with its food ordering and collect facility - very impressive and incredibly helpful!"
"Wonderful range of Fresh meat, bread, vegetables and fruits all sourced locally and their own farm."
"You would expect with such quality would come high price, but in fact we find the food hall to be good value, especially considering the high quality."
"Not the cheapest place I have ever shopped but I would say that the price was fair considering the quality of the things we bought."
"The food was delicious, well prepared, good sized portions and reasonably priced."
"Ice creams great £2.00 for 1 scoop."
Cons:
"Food isn't cheap, but it is nice - we always seem to come away with something!!"
"Great space outside for kids with lots of shade but food market is stuffy, uninspiring and really expensive."
"Sky-high prices on everything, basically a business that serves the needs of the well off."
"Only downside is high prices, £18 for a little glass plant spray?"
"It all looks lovely in the shop but I’m afraid I was very disappointed with my food."
"What spoils it for me is the exorbitant cafe prices."
"£2.75 for a packet of crisps not much bigger than your normal crisps is not for me!"