Hollybrook Medical Centre Reviews Summary

Reception and Staff

Pros:

• "It was really lovely to have received such a warm welcome by Angie (one of the receptionist), she was professional, kind and very personable and she made me instantly feel comfortable, she made an appointment for me this afternoon to see a Doctor."
• "Went to the Sinfin surgery on 1/3/22 and again on 2/3/22 and was met by the receptionist Angie on both occasions. Today was a shock for me, both days she had a big smile on her face, she was friendly, polite, professional and caring."
• "Some positive news! Over recent times I have been very upset and disillusioned about Hollybrook Medical Centre... I decided to make a formal complaint which is ongoing and was surprisingly phoned today by the New! 'Patient Liaison & Communications Manager, Julie Sampson, who reassured me that my complaints were valid and that they will be looked into thoroughly."
• "I phoned up and was way down in the queue so requested a call back. Called me back within 45 minutes and spent time with me organizing shingles jab, flu jab etc and online registration."
• "Difficult time for GP surgeries at the moment and especially for the reception staff who are the frontline dealing with patients who are often frustrated and angry at not being able to access their GP but have just spoken to Kal on the phone who was very friendly and helpful."
• "They are all doing a wonderful job in difficult circumstances, lighten up everyone, give them a break."
• "The staff at this Centre have all shown to be professional and caring towards my whole family making life a lot easier than it could have been."

Cons:

• "The reception staff are rude and unhelpful. Another family member has found it quicker and easier to move surgery to get an appointment."
• "Its frustrating that you can't get through the reception even for phone consultation in hour of need."
• "When you trying to make appointment they never have any appointments. No answer on phone never pick up phone."
• "With regards to the receptionists, standards have gotten lower as the years have gone by."
• "Ruined firstly by the very very rude receptionist!!!!"
• "As a vulnerable adult the receptionists are triggering so it wasn't easy."
• "Very very poor. Ring back service is hit and miss, reception staff are clueless and the constant rotation of doctors isn't good."

Appointment System

Pros:

• "CALL BACK is the way forward. Very courteous service."
• "The phone line opened up for me at 08:08 am, and I was 20th in a cue. The call lasted a total of 10 minutes, of which 3 was conversing with a friendly receptionist. Getting an appointment was not a problem."
• "Went for a travel vaccination today with the practice nurse who was very kind and friendly and thoroughly went through all the required information."
• "I got an appointment to see Nurse Practitioner. She sorted me out and even called me this morning to see how the rash was doing."
• "Any time I've needed to see a GP or nurse, they have always listened and been very professional & helpful."
• "Although appointment system is awful, I visited the Asthma Nurse last week and was seen on time."
• "But once you get an appointment, the levels of clinical care you get from the practitioners are second to none."

Cons:

• "This place is utter rubbish compared to what they used to be."
• "So bad that it's almost comical, in a Fawlty Towers kind-of-a-way. Funny if it wasn't for people's health being affected!"
• "Absolutely shocking service. Don't go anywhere near this place."
• "Even you can’t book any appointment online."
• "You have to set aside 1 to 2 hours from 8 am to get through to the surgery once you get through you have lost the will to live anyway."
• "GO ANYWHERE ELSE. If I could give 0 stars I would!!!!"
• "Avoid this surgery at all costs. I moved to Derby and this surgery over 1 year ago and have never faced so many frustrations with a Doctors Surgery."

Medical Care and Staff

Pros:

• "I attended this surgery for the 1st time on 17/3/23, Dr. blessing who I saw was so lovely she was very thorough and didn't rush anything spent longer than expected with her she wasn't one of those doctors that wanted you in and out, now just got to wait for hospital to contact me."
• "Mum's doctors are fantastic and always check up on her."
• "Absolutely amazing Drs I guess that's the most important thing."
• "The Drs are second to none and with my complicated medical history have truly helped me learn to manage my conditions without feeling like a burden."
• "Dr Nathan is my GP, amazing man and a true credit to the profession."
• "Must add that Dr Ellison is the best doctor I have seen there in a few years."
• "My appointment with Dr Goddard was also very insightful and put my mind at rest completely."