Address: 7 Pembroke Broadway, Camberley, GU15 3XD, United Kingdom
Phone: +441276819588
Rating: 4.7
based on 124 reviews.
Therapists and Staff
Pros:
"Very professional, friendly and caring therapists and staff."
"Enjoyed a lovely massage with Jackie this morning, a lovely lady."
"Amy C in particular is a star and great at her job!"
"Always friendly and personable service - using your name during conversations etc from the therapists and receptionists."
"ALL the staff are wonderfully polite and knowledgeable."
"The therapists genuinely take the time to get to know their customers."
"The staff are very knowledgeable, experienced and above all polite."
Cons:
"Both times I've been there I've seen a very hard sell approach taken to membership."
"The gift certificates for a massage are falsely advertised as they do not make it clear when purchasing that there will be a significant extra charge if the recipient of the voucher has been before."
"Sales pitch and upgrades were a bit much, you pay for the basic massage and get charged for extras."
"Bought a gift voucher for my mum who's experience was ruined when the intense push to sign her up to the membership scheme came."
"After spending 15-minutes discussing what my issues were and where I would like the focus of the massage, that was completely ignored!"
"I did not enjoy your service, customer service was also quite rubbish."
"Not happy at all with this massage and i will not pay for that even £10."
Massage Experience
Pros:
"I had the deep tissue massage at the branch in Camberley and it’s the best massage I’ve had in a while."
"Great maternity massage from Sam. Would definitely recommend and book again."
"The membership works really well for me, cheaper and the scalp massage upgrade is my favourite."
"A great massage for a reasonable price - worth every penny!"
"Best massage. Not the 'gentle rub' like you get in a spa, but a proper massage - working your muscles."
"Absolutely amazing… literally the BEST massage I’ve EVER HAD and I’ve had many!!!"
"Every massage I have received has been of the highest quality."
Cons:
"An average massage. Happy staff and attentive but just missing a touch of luxury."
"Because also as relaxing massage its not a professional massage at all."
"You pay for extras but no extra time given."
"For £80 pound you should get a 90 min massage. Those are realistic expectations! And any extras need to be given extra time."
"The standard massage time here is 50 minutes. This is ten minutes shorter than a traditional 60 minute massage."
"The “upgrades” are done in your existing time. I opted for a scalp massage upgrade (£8.95) and it ate 8-10 minutes out of my massage."
"Because my neck was hurting during the massage, I was struggling to get comfortable in the head rest."
Premises and Atmosphere
Pros:
"There is free parking which is very convenient."
"Very clean and professional premises with clear mask policies and systems in place."
"Really nice premises and great equipment, I have never been in a massage bed like that which is heated and using some seriously comfy foam."
"The surroundings are spotless and very relaxing."
"It is a spotlessly clean place and the atmosphere is relaxing, welcoming and makes you feel happy and comfortable."
"The room was clean, comfortable and calming."
"The atmosphere is incredibly serene and peaceful creating the perfect environment for relaxation."
Cons:
"Suggestion to have sort of relax room for cup of tea or other beverage. Would be nice to relax additional 30 after."
"Communication via email to get booked was very impressive but upon arrival the treatment room was freezing cold with AC blasting through so I could not relax into the massage at all."
"Just a note to the owner, I know you are very busy but there have been a couple of occasions where I have only had 45mins rather than the 50mins because the therapist may have started slightly later or needs to finish earlier."
"Prices have risen a lot since the cost of living which is a real shame."
Value and Membership
Pros:
"Great massage and reasonably priced plus the staff is commendable."
"Love the monthly subscription system."
"Well worth being a member !!"
"It’s a wonderful place to get a massage but only cost effective if you become a member."
Cons:
"Unfortunately we don't have the funds to sign up to the membership at this time."
"If you do not opt for the direct debit, the next massage is upwards of £79.95 which works out at over £1.50 per minute. This is far too expensive."
"The only reason I am giving 3 star is that the price for a monthly Direct Debit for £49.99 is a bit too high."
"The first massage is reasonable, but it is too expensive after that."