"The staff are all very helpful and accommodating."
"Staff were amazing this weekend fitting in 60 Scouts at the last minute."
"The staff in the trampoline area try get the kids involved as much as possible in games they put on."
"They have flight crew playing games with the kids."
"The staff were very helpful and just switched booking so disaster averted."
"Our host Rebecca could do enough to ensure we had a tremendous trampoline time!"
"Our host Mia was magnificent... She genuinely made the experience perfect."
Cons:
"Another Ryze member was allowed to slap and drag my daughters friend with the hair, also 3 adults close by told us a staff member was laughing."
"Staff very inexperienced."
"Staff where defending them and letting them get hit and get away with it."
"Staff watch and never intervene which for a young child with aspergers is extremely traumatising."
"We over heard one of the staff members make a rude comment towards us."
"Ryze's staff are extremely disrespectful."
"Some of the staff were extremely disrespectful to me and my friends."
Facilities and Cleanliness
Pros:
"The trampoline area is much better than any rival i have seen."
"It was so clean and although it was very quiet there were still lots of staff which I found very reassuring."
"The park's cleanliness and maintenance are impeccable, ensuring a hygienic environment."
"Everything seemed clean and well thought out."
"The park boasts a wide variety of trampolines, foam pits, and exciting obstacle courses that cater to all ages and skill levels."
"Good safety measures."
"The facility itself is good, great for the kids."
Cons:
"The atmosphere was quite dull, we almost felt bad for being there as there were more staff than customers & they were cleaning up around us in the last half hour."
"Very difficult to find a seat in the seating area as every one was full of rubbish and dirty plates."
"Kitchen area itself very messy, no colour coordinated chopping boards."
"The staff seem to focus more on the trampolines than keeping other areas clean and tidy such as upstairs and toilets."
"The general cafe area and tables are filthy."
"Even though male and female toilets were clean, there was a very strong smell of urine in both in the 3 hours we were there."
"Poor hygiene, Overexpensive, not worth the money and time, far from Edinburgh City."
Value and Pricing
Pros:
"It's nice to see the 5 star standards have been kept up."
"Price for a jump is actually worth it."
"Fantastic value for money."
"The price for entry is more competitive to other similar attractions."
"Great value for money."
"The cafe is well priced, and for a monthly fee of £22 you can jump for 2hrs a day."
"Cafe is good too and not too expensive."
Cons:
"Total waste of money."
"It is rather expensive 😔 check for groupon vouchers etc before you go!"
"Slushy a blend and bloody expensive."
"Steep prices, no discount for disabled children, siblings or friends."
"Prices however in the cafe have gone up very quick... they have doubled in price."
"So Expensive!!"
"Food tastes like it is from frozen and cost of a frozen slush is extortionate at £4 a small cup."
Experience and Atmosphere
Pros:
"Brilliant experience for the children."
"Well done to all the staff for making everyone so welcome."
"Nice, friendly, party like atmosphere."
"The staff are very friendly and safety conscious."
"Staff fabulous not one of them moaning all smiles and having just as much fun."
"Kids go crazy (in a positive way) in this place."
"A great place to have fun with the kids."
Cons:
"The music was loud & repeated a few times & the cafe was closed."
"Really boring for adults sitting around though."
"This was not an enjoyable experience."
"Don’t think we will be back anytime soon!"
"Covid 19 not at Ryze. No one had masks on."
"Its okay, but if you want to have fun as an adult there's no point with the amount of snotty nosed kids running about."
"You should be playing something that has the place jumping with energy, not ancient songs."