Westfield London Reviews Summary

Shopping Options

Pros:

• "The mall is home to over 300 stores, including high-end brands like Gucci and Prada, as well as more affordable options like H&M and Zara."
• "One of the best shopping centre in town. You have everything in just one place."
• "The vast array of high-end fashion brands, boutique stores, and designer labels cater to every taste and desire."
• "Westfield is my go-to place for shopping. I love the variety of stores and the fact that I can always find what I'm looking for."
• "You can find everything you’re looking for here! Super massive and it has a huge collection of several brands expensive and cheap!"
• "Westfield has a vast areas of shops,restaurants ,cinemas, cafes and clothings. Also entertainment for families and kids."
• "Its a huge shopping center and quite a good one might I add. It has all of the major clothing brands like New Look, Primark, Lulumelon etc as well as luxury ones such as gucci and Channel."

Cons:

• "A little disappointed that there is no branch of other stories and Superdrug, otherwise yes it was an overall good experience."
• "I did find the place to be VERY overcrowded over the Saturday I was there however during the week it is quite vacant."
• "This place is big, however that doesn't mean much when 90% of the stores sell the exact same things."
• "These tough days means about 20% of the shops have closed but still look busy enough!"
• "Shopping experience inadequate as lack of selection at shops and little participation for black Friday."
• "Loved the day bit disappointed with the 2 female managers in Zara who would not honour the price tag on a pair of boots."
• "Plus though there are a lot of food options but I still find that some classics like Pizza Hut should also be there because I tried the pizza of Pizza Express and it was absolutely horrible."

Accessibility

Pros:

• "Mainly to park the car to reach central London by tube, the mall is huge so better plan ahead which parking to use."
• "Easy reach by bus, tube from anywhere in London."
• "Easy access from public a transport and large enough car park too."
• "This place is located near both Shepherds Bush Underground & Overground train stations so not too far to walk and plenty of nearby restaurants outside when you walk towards Westfield."
• "There are many underground lines that connect to Westfield West London."
• "There are also dozens of bus connections that also bring you to the mall."
• "Reachable by Car, Bus or Train."

Cons:

• "Parking is unorganised chaos."
• "However the parking is overpriced, and the overall temperature is disgusting."
• "Only downside is the parking situation - we decided to bring the EV in with us today and struggled with charging points."
• "Remember that the car park is not free. You will be looking at a cost of around £9 for the day."
• "The big let down is the horrible parking!! Always full and the parking spaces are very small, yet the parking charges are expensive!"
• "Getting there can be a bit of a challenge by car as I've driven a few times, and it tends to be expensive and time-consuming."
• "The only downside is the parking fees, which I find very high."

Ambiance and Cleanliness

Pros:

• "The mall is big and clean with a lot of eateries and cafes if you want to recharge during your shopping."
• "The mall itself is beautiful, very clean and great ambiance."
• "Always ridiculously clean and has a very nice navigation inside."
• "The mall is equipped with state-of-the-art facilities, including comfortable seating areas, clean restrooms, and efficient customer service, ensuring a pleasant and hassle-free visit."
• "Restrooms are plentiful, free and clean."
• "It's super clean and a lot of toilets."
• "Social distancing was observed, toilets remained amazingly clean and fresh."

Cons:

• "However, there's room for improvement in certain aspects such as crowd management and overall ambiance, preventing it from achieving a perfect score."
• "The washroom I have used was not as hygienic as I expected even though it was right after the opening hour of the mall."
• "It's not clean, in some hallways fixtures seem to be quite old and rusty."
• "For the mark up you pay on all the products and the parking, they cant even install decent AC or wifi."
• "Attractive shopping centre with good transport connections however spoilt by those who decide to drop litter & mess up the toilets on the premises."
• "Mens WCs poor with broken sanitaryware and no coat hooks."
• "However i visit 1-2 times a week as its on my doorstep, big issue is no hand sanitiser, pumps all empty virtually everywhere...seems like a hangover from covid..either fill dispensers or remove them."

Food and Dining Options

Pros:

• "Also has Kidzania - super entertainment for the kids."
• "The food court is huge and has a lot of good food would recommend trying (master bao and bleakers)"
• "Great restaurants with very good food, especially Master Bao where I ate delicious Beef Fried Rice."
• "Another good thing is the presence of grocery stores."
• "Westfield is not just a shopping center; it's also a culinary destination."
• "Food court with multi-cuisine restaurants (eg. Chinese, Vietnamese, western, Indian, Lebanese, Mexican, italian, burger joints, ice cream stalls, etc etc)."
• "There is also a wide variety of restaurants, from casual dining to fine dining."

Cons:

• "The food court, while convenient, tends to lean on the pricey side, making the overall experience a testament to opulence."
• "However, be prepared for crowds, especially at lunchtime, as finding a table can be challenging."
• "This place definitely needs a better selection of food places, really the only selection are high price restaurants, sit down type of places."
• "There's a lot of food places inside, however many of them are very overpriced."
• "Limited eating options of either fast junk food or ridiculously expensive tapas and nothing in between."
• "Food hall was packed with people, and finding a seat was difficult."
• "I wish there were a larger Starbucks location to accommodate more people."