TK Maxx Reviews Summary

Product Selection

Pros:

• "This particular TKMAXX has a great selection of designer handbags! lots of Vivienne Westwood, Betsy Johnson, DKNY, MARC JACOBS..."
• "There are many options for discounted branded items, and the clothes on the hangers are the sizes they say."
• "This is my favourite place to shop for shoes and stylish bags at great bargains."
• "You will find bargains, strange things and at great prices."
• "Always find a bargain here whether it's cosmetics, spices, teas or clothes!"
• "So many good things at great value."
• "You will buy 120£ jeans for only 40£."

Cons:

• "Went in to find some shorts but left empty handed. Too many brands I’d never heard of like Threadbare, presuming it’s TK Maxx owned."
• "The first, very limited, the second had very old fashioned range, not yet vintage, just old fashioned."
• "Their offerings are a bit hit and miss."
• "The quality of cloths is very poor. No smart or lovely party dresses/handbags etc to reflect the new year or festive season."
• "Every single piece of clothing I got from there has manufacturing problems... Waste of money."
• "The Stock's old and very expensive."
• "Especially their gold brand range. Very underwhelming."

Customer Service

Pros:

• "Good store helpful customer service that did all they could to help me return an item..."
• "Staff at checkouts are helpful."
• "Staff were helpful in terms of managing the piles of things I wanted to try on."
• "There were plenty of kind and helpful clerks to help us."
• "Greta went above and beyond for my boyfriend and I... You are a real life super hero."
• "The staff member was attentive and quickly located my order, ensuring a seamless and swift pickup process."
• "Oli and Dimitri, exceptional members of the customer service team at TK Maxx on Grace Church St, truly exemplify the pinnacle of customer care."

Cons:

• "After queueing for 20 minutes at the till, I left without my items."
• "Only get a two stars because of some if the bargains you find here. Staff are so rude."
• "Queue is always long during lunch hours and after 6pm, only couple of tills are working and staff seem to be extra (on purpose?)slow."
• "Service here is appalling."
• "Unhelpful staff. Returning unused items with label and price tags on them have been refused by sale assistant as well as store manager without any clear explanation."
• "Staff do not bother to help, very slow and disinterest at the till."
• "Shockingly bad customer service!"

Store Layout & Accessibility

Pros:

• "Lovely TKMaxx store, a bit of a maze when you’re trying to figure it out for the first time as it’s on two levels, but well signposted."
• "Closest to monument station, great Central location."
• "This is the best TK Maxx shop in London! The shop is well organised, goods are presented nicely and orderly."
• "Discount designer outlet in The City. Some excellent value branded clothes in a well kept premises."
• "A lovely branch for good quality items."
• "This is by far the best store in London. Not as crowded as the others and it has a lot of higher quality stock."
• "Fab location, great selection of goods. Spread over two floors."

Cons:

• "The isles are wide enough for one person so you have to stand around a bit to wait for people to finish browsing."
• "The Grace Church road TKmaxx shop, London is not disabled friendly. No escalator to and from the lower floor."
• "Horrible usage of decent sized site. Wheelchair users go elsewhere."
• "Fairly good size store, utilised imaginatively. It's a warren of stairs, raised areas, sunken areas, dead ends and narrow parts. Not disabled friendly and easy to get lost in."
• "They claim it’s wheelchair accessible but their lifts have been broken for 1+ year now."
• "It's too busy, it's only a narrow store and there is so much stuff in that there is no space for shooters to pass one another or look at the items properly."
• "No go looking for homeware there's none."

Value & Pricing

Pros:

• "One of my favorite stores, you can find 99% of the times you pop in amazing deals."
• "TK Maxx is a great place to go shopping and find some good deals on clothing."
• "It's better because of the price and big choice in one place."
• "I got fantastic deals today! The store has great products at impressive prices."
• "Would recommend this place ..you can find anything and shop to your hearts content..would recommend to go on Saturday its a bit quieter..their make up range and clearance rail is great"
• "Really great selection of everything, good prices, have a good section which is a bit of a mixed bag."
• "The food section is the star in this TK Maxx, a lot of variety of unique items from different countries/cultures, the shop floor is sectioned nicely."

Cons:

• "Prices were not as friendly (cheap) as other brothers' stores."
• "Refused to refund me on a pair of jeans that developed tears in several places after a couple of weeks."
• "I was charged £50 for each shoe, rather than £50 for the pair. (This was refunded)."
• "Be careful at what they are actually charging you!"
• "I've struggled to find anything worth buying at this particular store."
• "The entry security guard was very rude and disrespectful."
• "Too few cashiers for too many customers. Impossible to get help on the floor except for the lady at the changing rooms."