Horc & Co Reviews Summary

Stylist Skills

Pros:

• "The stylist Aisha is fantastic, she transformed my 90s look to a modern design."
• "Ayse is such a nice person, and her stylist skills are top notch 👌🏻."
• "Ayse gave me the best hair cut i've had in a long time."
• "Ayse has got such a good eye and knew what hairstyle would suit me straight away."
• "Ayse is really knowledgeable when it came to cutting/styling my hair and I couldn't be happier with it."
• "Ayse always cuts and styles my hair to an amazing standard and I always feel happy leaving her salon."
• "Ayse is a colouring genius. She knows exactly how I want my hair without me even saying anything!!"

Cons:

• "Recommendation - for colour go somewhere else."
• "I went in with shoulder length bob and asked for a trim - left with a John Bon Jovi haircut."
• "When I asked her questions about my cut she slightly laughed and scoffed at me for repeating herself."
• "She didn’t act like I was a valued customer."
• "also initially for me then my daughter was given a trainee that wasn't up for the job."
• "The general attitude and energy of the ceo wasn’t particularly warm."

Salon Atmosphere

Pros:

• "The salon looked very nice."
• "The whole experience was amazing the decor the products used and the lovely staff deserve the 5 stars and more."
• "The atmosphere was inviting and not intimidating, Ayse and the team were warm and welcoming."
• "The service and overall vibe within her salon is very serene and clean."
• "The atmosphere was warm and inviting - nothing was/felt a bother."
• "Salon was immaculate and inviting."
• "The place always looks clean, the open space and decoration is ideal to complement the relaxed feeling I get when my hair is being washed, which includes head massage and a recliner massaging chair!"

Cons:

• "The atmosphere was chaotic and everyone seemed to be in extreme rush - which never means a customer being taken care of properly."
• "It's a shame they have scaffolding surrounding their entrance at the moment, which they have tried to decorate a little :)"
• "the comfort and welcoming was hot and cold...one min I was priority next ignored."

Customer Service

Pros:

• "Staff are so sweet and care about what they do."
• "The attention they give is the best I have ever had, It is a place that feels very comfortable like home."
• "Everyone is really sweet in there and they all go above and beyond - you get whatever drink you want from oat lattes to gin and tonic."
• "The staff are wonderful, I felt right at home and the service was one of a kind."
• "The staff were fantastic, asking if I wanted drinks (had an amazing coffee)."
• "All the staff are brilliant and are always making sure you're comfortable and well looked after."
• "The staff really made me feel welcome and were so accommodating."

Cons:

• "my daughters hair wasn't even washed and curls that came out before we got home."
• "Paid for extra olaplex treatment... yet my hair is dried out as if i had had it bleached with no treatment."
• "I feel responsible and regretful for the fact I felt that this was a mistake."
• "overall the value for money and service my daughter I was given was not 'worth it'."
• "Won’t ever be coming back."