DHL Parcel UK Depot Reviews Summary

Delivery Service

Pros:

• "If you want to send a parcel in the UK for next day delivery, dropping at DHL depot upto 07:30 pm is the best option."
• "Thanks UK Mail, I will be using you again :-)"
• "The IT dept was english, down to earth spoke to me like i was a friend and sorted my problem out."
• "I rang their IT centre and they helped me change the setting on my computer back to allow me to print the consignments."
• "Nice drivers, and fairly helpful chaps working in the depots."
• "I have used UK Mail for around 5 years and had very few issues. The majority of my parcels are delivered on time."
• "Rates are reasonable. I would thoroughly recommed this service."

Cons:

• "Useless company. They lie about 'attempted' deliveries."
• "Their couriers are too lazy to bother delivering properly."
• "Driver delivered the item to a house 2 miles away."
• "Worst delivery company i've dealt with."
• "No star really for this company."
• "Told parcel was coming Friday, then heard it had been delivered to 'Smith'."
• "didnt even attempt delivery, i was sat by the door almost all day and a ring doorbell records anyone coming close."

Customer Service

Pros:

• "The person purchasing my item was in receipt of goods within 1 day which made me feel really professional."

Cons:

• "Their customer service seems to be purposely unhelpful."
• "Absolutely disgraceful service and phone service."
• "Appalling no card left with instructions of tracking parcel or shipment number!!!"
• "Complained first over a month ago, no response despite repeated follow-ups by phone and email."
• "They advertise that you can track your delivery 24 hours, it is only useful if it is actually up to date."
• "NO ONE ANSWERS THE PHONE!"
• "Although being the also customer at 8:30 in the morning; approximately 7,8 staff members just literally walked past; no one even asked why I was standing at the counter or if the receptionist was coming."

Delivery Reliability

Pros:

• "I used UK Mail to deliver an Ebay Parcel. From pick up to delivery the service was excellent and done at a reasonable price."

Cons:

• "Absolutely Appalling. I had 3 confirmed delivery dates and they failed to deliver each time."
• "Most delivery drivers try to ring a bell or knock on the door before they decide no-one's at home!."
• "Two days in a row they failed to show up to collect a parcel, never using them again."
• "Really bad company. Apparently attempted to deliver at 13:33 today and I heard nobody knock."
• "I've never experienced such a shamble!"
• "I Got someone’s parcel instead of mine and to this day (2 months on) I haven’t been able to go get my parcel or money back."
• "A whole new level of dishonesty!"

Parcel Handling

Pros:

• "I'm lucky the sender had been very, very enthusiastic with the bubble wrap."

Cons:

• "They were supposed to have delivered my packages yesterday, but wouldn't leave it with my neighbour."
• "I have to raise a serious complaint about one of the UKMail drivers who is aggressive."
• "It was quite hidden and had to walk quite a bit to get to it."
• "Hideous. Awful company."
• "The UK Mail website is pretty useless."
• "When I tried calling customer service another lie they told me."
• "Complaints are a waste of time!!!!!"

Communication

Pros:

• "The person purchasing my item was in receipt of goods within 1 day which made me feel really professional."

Cons:

• "Phone up and it’s a recorded messages which keep asking for shipment number?"
• "The depot has no phone number to call and ask the staff."
• "WORST COURIER SERVICE IN THE WORLD!!!!!!!!"
• "Service online is terrible you have this message 'sorry all our agents are busy, please hold or call back later'."
• "Horrible horrible service! They screwed up the address on delivery then wouldn't help me."
• "God help if u miss them website is crap try to rearrange delivery date and it just kept coming up with the same date they delivered on."
• "Because I live in an apartment block they don't even attempt to deliver, they just send you an email saying they've tried to deliver when they haven't even got out of the van."