Address: 189 Portobello Rd, London, W11 2ED, United Kingdom
Phone: +442081542095
Rating: 4.5
based on 176 reviews.
Food Quality
Pros:
"The house specialty, 'Honest Burger' was one of the best burgers I've ever had."
"The food is delicious! We ordered a plant burger with some plant bacon. Tasted sooo good."
"One of the best burgers I have ever had. My wife loved the vegetarian burger and the gluten free bread they have as well."
"The burgers are delicious and taste more wholesome and healthy than Five Guys or Bleecker."
"Amazing burgers! Probably the best I've tried, from really well put together recipes, with tasteful ingredients."
"The vegan burger was top notch. Really tasty, even more than some vegan joints."
"Delicious hamburgers served in pretty good bread and with big portions of fries."
Cons:
"I ordered the Buffalo and it came with, I kid you not, ZERO buffalo sauce in the burger."
"The only letdown was the fries. They're included with the burger but mine were quite heavy and greasy."
"The food they have served is so unbelievably salty I’ve had to throw it away."
"Too expensive for the dull food, over seasoned chips."
"The chips were also undercooked / anaemic, which further added to the poor experience."
"Worst burger I ever had in their restaurant without any trace of blue cheese and full of caramelised onion."
"Really mediocre fries. Good burger nothing special."
Service
Pros:
"They were really good at making sure that all our allergies - both gluten, dairy and IBS, were taken care of."
"Service was spot on as well, asked us about allergies, how to prepare our burgers."
"The staff at honest burgers are great, very good service, very good food."
"Bella and team are amazing. Was passing by and decided to come in, mentioned it’s my birthday and Bella went the extra mile to make our experience here even better."
"The staff are friendly and welcoming even when it bursting at the seams with customers they are still attentive and valued."
"The staff here were really friendly, funny and seemed genuinely nice."
"The service was really excellent and they even celebrated a birthday for us, which was very generous of them."
Cons:
"Not been here for the past year only to find tonight different staff with no talent with the restaurant business."
"Had a disappointing lunch here today, which is a shame as we are local and have been coming for ages."
"Well I must say my visit was most disappointing. When I queried this, I got a sort of shrug of the shoulders attitude that there was a problem with deliveries."
"I’m not sure if the management has changed, but they really managed to spoil my night."
"Appalling service."
"Waitress just turned her head away from me when I mentioned about the service on my way out."
"Service was a little rude to begin with and the meal was slow to arrive."
Atmosphere
Pros:
"Room / Atmosphere - small tables were a squeeze to get into. But buzzy atmosphere was fun."
"This location was lovely and less crowded than I expected."
"Nice little spot to grab a bite to eat in the middle of touring the Portobello market."
"Can get a little loud in the downstairs bit but staff very friendly and food amazing."
"A fun, busy but relaxed place to go for one of the best burgers in London."
"It has a warm, cozy atmosphere, perfectly complemented by some of the most delicious burgers I've tasted in my life."
"Despite being packed, it felt cosy and unlike main other places, you can still have a chat with your friends."
Cons:
"Usually really good burgers, but over time the Portobello branch has become progressively worse!"
"Felt like there has been a drop in standards. It has always been very good indeed, but on a visit last week we experienced poor service and the burger and fries were just not what they used to be."
"A bit over crowded and noisy. But it was Saturday so it was expected."
"We were all packed in and it was uncomfortable, hard to hear and not to mention covid."
"Uncomfortable dining experience. Rude waiter."
"Just don't sit by the door. You WILL feel the draft."
"Will never order again. Poor customer service and very bad management."
Value
Pros:
"£15 for burger and chips is a bit steep considering the size of the double burger was very small."
"Buffalo chicken burger is delicious and nice good size portioned compared to some other burger places in this price range."
"Hit the spot and good value."
"Downright excellent. Currently top of my London burger list. Their house burger (the Honest Burger) is unbeatable. Bit small but comes with free (gorgeous) chips."
"The portions were really decent and for the quality of food on offer it was definitely reasonably priced :)"
"Fair price considering the location."
"Delicious burgers and good prices."
Cons:
"They don't do milkshakes which is disappointing, good selection of burgers, often a long queue."
"Nothing special. Certainly not worth £10.50. I had the honest burger."
"Too expensive for the dull food, over seasoned chips."
"They are ripping people off at this location with the cheese curds and gravy product - it doesn't come with cheese curds at all."
"An ok burger nothing less nothing more. Worth for 10 pounds no f**** way if its 5 then maybe."
"I'll echo the other reviewers and say the staff here are very friendly and the service is quick... My only issue was the burger was pretty small. But for a tenner it was pretty good value."
"Love that they can cater to Coeliacs and lactose intolerance but it’s very clear that delivery orders are prioritized here."