Honest Burgers Portobello Reviews Summary

Food Quality

Pros:

• "The house specialty, 'Honest Burger' was one of the best burgers I've ever had."
• "The food is delicious! We ordered a plant burger with some plant bacon. Tasted sooo good."
• "One of the best burgers I have ever had. My wife loved the vegetarian burger and the gluten free bread they have as well."
• "The burgers are delicious and taste more wholesome and healthy than Five Guys or Bleecker."
• "Amazing burgers! Probably the best I've tried, from really well put together recipes, with tasteful ingredients."
• "The vegan burger was top notch. Really tasty, even more than some vegan joints."
• "Delicious hamburgers served in pretty good bread and with big portions of fries."

Cons:

• "I ordered the Buffalo and it came with, I kid you not, ZERO buffalo sauce in the burger."
• "The only letdown was the fries. They're included with the burger but mine were quite heavy and greasy."
• "The food they have served is so unbelievably salty I’ve had to throw it away."
• "Too expensive for the dull food, over seasoned chips."
• "The chips were also undercooked / anaemic, which further added to the poor experience."
• "Worst burger I ever had in their restaurant without any trace of blue cheese and full of caramelised onion."
• "Really mediocre fries. Good burger nothing special."

Service

Pros:

• "They were really good at making sure that all our allergies - both gluten, dairy and IBS, were taken care of."
• "Service was spot on as well, asked us about allergies, how to prepare our burgers."
• "The staff at honest burgers are great, very good service, very good food."
• "Bella and team are amazing. Was passing by and decided to come in, mentioned it’s my birthday and Bella went the extra mile to make our experience here even better."
• "The staff are friendly and welcoming even when it bursting at the seams with customers they are still attentive and valued."
• "The staff here were really friendly, funny and seemed genuinely nice."
• "The service was really excellent and they even celebrated a birthday for us, which was very generous of them."

Cons:

• "Not been here for the past year only to find tonight different staff with no talent with the restaurant business."
• "Had a disappointing lunch here today, which is a shame as we are local and have been coming for ages."
• "Well I must say my visit was most disappointing. When I queried this, I got a sort of shrug of the shoulders attitude that there was a problem with deliveries."
• "I’m not sure if the management has changed, but they really managed to spoil my night."
• "Appalling service."
• "Waitress just turned her head away from me when I mentioned about the service on my way out."
• "Service was a little rude to begin with and the meal was slow to arrive."

Atmosphere

Pros:

• "Room / Atmosphere - small tables were a squeeze to get into. But buzzy atmosphere was fun."
• "This location was lovely and less crowded than I expected."
• "Nice little spot to grab a bite to eat in the middle of touring the Portobello market."
• "Can get a little loud in the downstairs bit but staff very friendly and food amazing."
• "A fun, busy but relaxed place to go for one of the best burgers in London."
• "It has a warm, cozy atmosphere, perfectly complemented by some of the most delicious burgers I've tasted in my life."
• "Despite being packed, it felt cosy and unlike main other places, you can still have a chat with your friends."

Cons:

• "Usually really good burgers, but over time the Portobello branch has become progressively worse!"
• "Felt like there has been a drop in standards. It has always been very good indeed, but on a visit last week we experienced poor service and the burger and fries were just not what they used to be."
• "A bit over crowded and noisy. But it was Saturday so it was expected."
• "We were all packed in and it was uncomfortable, hard to hear and not to mention covid."
• "Uncomfortable dining experience. Rude waiter."
• "Just don't sit by the door. You WILL feel the draft."
• "Will never order again. Poor customer service and very bad management."

Value

Pros:

• "£15 for burger and chips is a bit steep considering the size of the double burger was very small."
• "Buffalo chicken burger is delicious and nice good size portioned compared to some other burger places in this price range."
• "Hit the spot and good value."
• "Downright excellent. Currently top of my London burger list. Their house burger (the Honest Burger) is unbeatable. Bit small but comes with free (gorgeous) chips."
• "The portions were really decent and for the quality of food on offer it was definitely reasonably priced :)"
• "Fair price considering the location."
• "Delicious burgers and good prices."

Cons:

• "They don't do milkshakes which is disappointing, good selection of burgers, often a long queue."
• "Nothing special. Certainly not worth £10.50. I had the honest burger."
• "Too expensive for the dull food, over seasoned chips."
• "They are ripping people off at this location with the cheese curds and gravy product - it doesn't come with cheese curds at all."
• "An ok burger nothing less nothing more. Worth for 10 pounds no f**** way if its 5 then maybe."
• "I'll echo the other reviewers and say the staff here are very friendly and the service is quick... My only issue was the burger was pretty small. But for a tenner it was pretty good value."
• "Love that they can cater to Coeliacs and lactose intolerance but it’s very clear that delivery orders are prioritized here."