SMASH Reviews Summary

Customer Service

Pros:

• "The customer service was very good and a nice place to sit and eat."
• "Not only was there excellent customer service by way of speedy delivery of the food directly to the seating area, but the staff were also on hand."
• "The service is great, and staff really approachable and friendly."
• "The staff were friendly and knew what they were talking about."

Cons:

• "Decent place but not living up to its hype. Was a bit disappointed with the service as the staff went out of their way to give sauce to a lady before but had told us they’ve run out."

Food Quality - Burgers

Pros:

• "The smash burger was actually very tasty. It had a nice balance of flavors and didn't feel dense at all."
• "I recently had the pleasure of trying the smashed burger, and I can honestly say it was one of the best burgers I've ever had."
• "Ordered a double smash burger and cheese burger. Cheese burger was cheap and cheerful. Double smash was tasty and meat was cooked to perfection."
• "The smash style burger has a unique taste which beats all gourmet burgers."

Cons:

• "The chicken burgers 1 being the spicy chicken and the other the El Mexicano nothing special and actually very disappointing as they were frozen chicken burgers you would find in the local park burger stall."
• "One of my fave smash burger places in Grn St, used to like their Naga Steak Burger too until it changed."
• "Had a smashed burger meal - cost £10 which for what you get is overpriced."
• "Ordered the smash burger meal and milkcake off of Uber Eats and was sorely disappointed. The chips were really nothing special and the burger was not tasty."

Ambience and Cleanliness

Pros:

• "First impression... very modern, clean, relaxed and welcoming."
• "It was loud or dark and just overall a comfortable dining experience."
• "This place is wowza!!! Was looking for a nice, clean and chilled place to eat on Green Street."
• "The place is super clean and it looks the part."

Cons:

• "Small burger place in Green street. Local parking is easy enough - decent seating area and decor - no music when we went there."

Pricing and Value

Pros:

• "Price wise - pretty much as expected for a smash burger and loaded fries. It cost around £15-£20 per person which was fine."
• "This is an honest review of Smash Burgers which is local to me, I heard a lot of good things about it so I thought I try."
• "Lunch takeaway on a Saturday, the restaurant is beautifully decorated, the staff on site were polite and helpful."

Cons:

• "On the other hand, Smash Burgers is an exceptional dining experience that deserves a glowing 5-star review! I have been a loyal customer since their opening."
• "Visiting the area; reviews were good and menu looked good so chose this place to eat at. Had a smashed burger meal - cost £10 which for what you get is overpriced."
• "The burger itself was nice as you'd expect of a smash burger; thin patty. The fries were the usual stuff you get at every takeaway. Drink was a regular dispensed cup."