Five Guys Covent Garden Reviews Summary

Food Quality

Pros:

• "Best burger I have ever tasted, tailored to your personal preference & cooked fresh."
• "Burgers are exceptional and juicy."
• "The taste and quality of the food went beyond my expectations."
• "All burgers are freshly made to order and are always juicy."
• "The food was awesome, and made just how you like it."
• "The burger was great."
• "The food was very delicious I got the bacon cheese burger I was very impressed it was extremely delicious!!!"

Cons:

• "However the chips were not far off from being inedible very dry and hard."
• "The main dish, the burger was rather a let down."
• "Burgers and hot dogs cold even though in foil."
• "The burger patty which I thought was fairly average."
• "Burgers are flavourless and bland and the fries are tasteless & soggy."
• "The burger is just mediocre, there's *nothing* special about it."
• "The food was totally tasteless and we all left the food because it was badly prepared and completely tasteless."

Service

Pros:

• "It's fast and efficient service and always clean."
• "The service was excellent, and incredibly fast considering the size of the queue."
• "The staff were excellent and very motivated."
• "The people behind the counter were very friendly and the service was fast."
• "Brilliant service by Elayah. Very attentive, checked I had everything I needed and talked me through the menu/how to order as it was my first time at Five Guys."
• "The staff is friendly and welcoming, and they go above and beyond to ensure that each guest has a great experience."
• "The peeps here are super chill and understanding, they have a really good customer service and deal with orders fast."

Cons:

• "A little packed and noisy due to the shouting of order number."
• "Staff were somewhat helpful but having to go to another area to get a drink to then return to get food."
• "Staff on tills didn't really seem to be happy to be there which puts you off a bit."
• "Very very busy and lack of seating and service which takes away from the quality and price."
• "Security staff behave terribly to myself and to my daughter."
• "One star knocked off for a moody member of staff at the counter."
• "Till staff were not attentive - there was a queue but it became a free for all for anyone that dashed to the till first."

Price

Pros:

• "Good one, definitely worth the money."
• "Really great food for the price."
• "The meals are worth every penny."
• "The prices are also reasonable, especially considering the high quality of the food and the exceptional level of customer satisfaction."
• "Price is steep but normal for eating out in London."
• "Great first experience, the staff who was a lady was super bubbly and nice."
• "Always a massive portion here! Mind you, when isn't it? Soo delicious! Highly recommended."

Cons:

• "Keep in mind that everything is ridiculously expensive on this city—and Five Guys is no exception."
• "Just so bloody expensive..."
• "It's a tourist trap I would avoid nowadays."
• "Very expensive for a burger meal - over £16."
• "Over-priced for chips and drinks but you can understand in a central location such as Covent Garden."
• "The pricing is extortionate."
• "The price was absolutely unbelievable. £50+ for 4 burgers."

Ambiance & Cleanliness

Pros:

• "A bright, clean place to eat."
• "The place was very clean and the staff friendly and keen to take our order."
• "Very nice location and it has a lot of setting area downstairs as well."
• "From the moment I walked into the vibrant atmosphere of Covent Garden, the staff at Five Guys were welcoming and efficient."
• "The restaurant including the toilet facilities were immaculate."
• "Clean, tidy, always busy!"
• "The atmosphere at Five Guys is lively and fun, making it a great spot for a quick lunch or a casual dinner."