Address: Crofters House, Moss Brook Rd, Harpurhey, Manchester M9 5PG, United Kingdom
Phone: +443001021212
Rating: 4.3
based on 133 reviews.
Staff and Service
Pros:
"This place is great the people are friendly and they try to get the dog that suits you."
"Every dog is adorable and would do great in a new forever home. The team is so lovely and friendly and really appreciative of any help."
"The staff were helpful in helping me to adopt Brady the beagle."
"Always warmly greeted when we visit the home. My dog Molly loves visiting and is spoilt rotten every time."
"Staff are very knowledgeable, and friendly."
"Some colleagues and I went down to MCR & Cheshire Dogs' Home for a charity day to help walk the dogs. The people there are great."
"Manchester dogs home, the staff were fantastic, very good value for money."
Cons:
"Never Answer their phone went down after 1pm No visitors present except us asked if we could look to adopt a dog and their attitude shocked me."
"The staff were helpful in helping me to adopt Brady the beagle, but I was shocked to hear that all staff leave the shelter at 5pm and do not return until 8.30am the next day."
"1 Star isn't low enough a rating for this 'Dogs Home' Rude uninterested staff, spoke down to us from the minute we walked through the door."
"The people at reception are very rude and have no customer service what so ever especially the woman with red hair you dont even get a hello when you walk in."
"The staff at Manchester dogs home are so unfriendly."
"Most of the staff we interacted with across our two visits were surly and standoffish."
"The rest of the staff was not bothered about people being there, all over people was asking to see a dog out of the kennel and it was just passed to another member of staff over and over."
Adoption Process
Pros:
"Plus they provide lots of other assistance upon adoption which is completely unexpected and makes you feel more comfortable knowing you made the right choice!"
"The staff are all very helpful and knowledgeable about the dogs, they won't give you something you can't handle."
"Fantastic dogs home, got our little border collie from there and she's become a part of the family right away."
"Popped in to have a look and ended up meeting an old boy who we fell for. Fostered with the dogs home first and they were great in helping with the process and making us feel comfortable and supported."
"We adopted our Labrador George from the home, the staff were really caring and concerned about George's welfare and our suitability for his adoption."
"We recently rescued a dog from MDH. The staff are really conscientious to ensure residents find a forever home with the right parents."
"Lovely helpful staff take good care of the dogs, they put the care and health of the dogs first and help to match you with the right dog."
Cons:
"Never go again insisted I booked on line and made an appointment before hand."
"I applied for an elderly dog. I never got a response to my application."
"They insist you need to fill in an 'online' application form to visit a dog. The form is not an 'online' application. It is a form you must download, and send BY MAIL which could take weeks."
"Trying to get a dog but spend ages waiting for the phone to be answered, only to be told that we would have to wait over a week to see a dog."
"Overall, this place has terrible service, and an inefficient adoption process."
"The adoption process is long (can take up to 7 working days to hear your first reply)."
"The procedure is impossible, it is impossible to fill in the downloaded form, it is not sent in a format that can be filled in therefore you would have to print it off."
Facilities and Environment
Pros:
"Wonderful place, dogs are all lovely and very well cared for. Such a good operation and the facilities are great."
"This is a great place doing a great job. It also has an amazing pet cremation company that runs along side it they are really good and very respectful of your needs and feelings."
"Visited during one of the covid restricted times. Visiting was arranged by telephone. Waiting room was clean and workers were friendly."
"It's a really nice place with great staff, I went there with my mum and dad to pick up their new dog."
"Fantastic dogs home, got our little border collie from there and she's become a part of the family right away, the staff are friendly and take time to walk you through adopting a dog and how to correctly care for it."
"This place is awesome. New kennel building, friendly staff and an overall pleasant experience when I visited."
"Great place to visit, very caring staff and lots of beautiful dogs."
Cons:
"The place is a little hard to find as it seems like it's down a back alley and the premises could use some updating."
"One star is still too high. We went in to have a look at a dog we had seen online. She was behind glass with no toys, no blankets nothing."
"First impressions, when we looked around There was dogs there without any toys or anything to keep them occupied and it was so sunny so the cages must have been so hot for them poor pups."
"Can I also add the dog water they have outside was dirty which would make the dogs ill so they clearly aren’t treating them correctly."
"You can no longer go in and view the dogs up for adoption adhoc onsite, and instead have to apply for a specific dog online, and then go in to view just this dog."
"Staff are very friendly and helpful, conditions the animals are kept in feel like they could be better."
"His 'room' was bare and filthy. The staff knew nothing about him and also neglected to tell us a lot of things about his condition."
Communication and Customer Service
Pros:
"Always there to help answer any questions, make you feel at ease from start to finish and dont make you feel rushed at any point."
"We couldn't have got a better dog, it was obvious that the staff loved her as we do now."
"Volunteered here for dog-walking. Easy process with lots of guidance. Very lovely staff and volunteer staff Julia who books in volunteers - everyone knows what they're doing and always happy to help."
"All staff we encountered were friendly and helpful."
"The new building is fantastic!"
"We found the staff friendly and professional!"
"Have adopted 4 dogs from here over there years. They have gradually improved the kennels and site over time and I love the new area."