Waterside Inn Reviews Summary

Atmosphere & Ambience

Pros:

• "Nice atmosphere, friendly staff."
• "Always an amazing experience at the Waterside."
• "Atmosphere was relaxed and enjoyable."
• "Good food. Good atmosphere. Entertaining music."
• "Had a nice atmosphere."
• "The atmosphere is so relaxed and enjoyable."
• "The atmosphere was great there we really had a good night."

Cons:

• "The whole experience was a bit miserable"
• "The pub was ridiculously warm."
• "Real disappointment on our last night of our holiday, just don't bother, stay away."
• "Overall poor experience, poor hygiene, poor customer service, poor food quality, poor manners..."
• "However when the food came it was poor uninspiring and frankly extremely mediocre."
• "Terrible experience, everything was dirty, restroom was one big puddle of human waste."
• "Outside seating options are plentiful although next to a main road so can be loud."

Service & Staff

Pros:

• "Service at this busy restaurant was absolutely fantastic."
• "The service was really excellent."
• "Great customer service. So Friendly and attentive."
• "Staff are happy and friendly."
• "Staff were friendly and excellent customer service."
• "Staff really make you feel welcome."
• "Staff Excellent! Service Excellent!"

Cons:

• "Sadly they are very understaffed, meaning the staff are running around like headless chickens."
• "but customer service was very poor."
• "The restaurant itself lacked a floor presence and I had to bombard the poor bar lady with my questions."
• "If you are not a regular then don’t expect timely service."
• "Took time for food to be served after ording."
• "Staff were preoccupied due to a fire walking charity event but did affect staffing and service."
• "So staff contact was minimal which made it difficult to give any feedback or voice the many issues we had with our meals."

Food Quality

Pros:

• "Food (pre ordered) was brilliant. Good size helpings, hot and tasty."
• "Food was delicious and the service was friendly and welcoming."
• "Food is always perfect and the atmosphere is always so relaxed and friendly"
• "Food is good pub food and plenty of it."
• "Food was delicious."
• "The food was excellent 👌"
• "Amazing food. Couldn’t fault it, would 100% come again."

Cons:

• "Beef burgers were dry and overdone. Also it was missing bacon and the 'burnt beef ends'."
• "Unfortunately the main Christmas dinner was awful. Turkey was dry, carrots were hard, parsnips were inedible."
• "The roast dinner was a portion fit for a child, carrots were rock hard peas undercooked."
• "The steaks were cooked terribly, the food was late, minimal and over all, uninspiring."
• "The chick n mix came with 4 pieces of chicken and another broke in half to make the '6 pieces of crispy chicken strips', the chips were majorly overcooked."
• "Food was not even mediocre the burger was tough and chewy with slimy onion rings."
• "The food has unfortunately slipped since our last visit"