Moss Trafford Park | Moss Bros Reviews Summary

Customer Service

Pros:

• "Female assistant was very good, and let us try various sizes, as some of our party had put lockdown weight on."
• "Thank you Mark and especially Roland for helping me get the right fit for my graduation suit."
• "Christine was absolutely wonderful in helping me find the right suit and size."
• "Even though all the staff were bust Mark still took the time to help us and was so amazing at getting a suit ordered for my fiance and could not have been more friendly and helpful."
• "They're always very happy, helpful and willing to go the extra mile."
• "I just wanted to say a big thank you to Aqib, Marco, Mona and Christine for giving me excellent service whilst I was in the Trafford store."
• "Omar provided an exceptional service. He had great attention to detail and took his time to make sure we walked away with a well fitted suit."

Cons:

• "I approached a man with a tape measure round his neck and asked where to go for appointments and he was really rude."
• "Absolutely disgusted at the service we had yesterday."
• "I will never recommend using moss bros but the staff are friendly so you should be ok if you are buying but under no circumstances rent from them!!"
• "Ignored for ages in the middle of the store, despite approaching staff."
• "The customer service was terrible, we were left standing around for ages despite having an appointment."
• "Was ignored by staff for a very long time. Unhelpful and did not seem to care."
• "Really poor customer service. Avoid."

Suit Quality and Fit

Pros:

• "The item had a fault with the button and offered to have it mended and ready to collect the next day."
• "Thought I needed and new jacket but Christine helped me and advised me that jacket was fine just needed altering and pointed me in the right direction."
• "The assistant was patient and she tried to match everything as much as possible."
• "Friendly knowledgeable service, good choice within a set range of wedding outfits."
• "I had bought a suit from Moss bros last year and was always happy with their suits quality."
• "The quality of the products is very good, MUCH better than other shops."
• "Received amazing service just so helpful and obliging."

Cons:

• "The suits also all looked so cheap, the fabric was horrible."
• "They had messed up the order of my suit for my own wedding and didn't have it in store even though I came on the collection date."
• "The worst experience ever."
• "Really terrible service from the team."
• "It was absolute carnage when we entered the shop, you couldn't tell who worked there."
• "The suit did not fit at all waste cote to small, pants to long, wrong shirt."
• "When the suit then came, the rush taken when undergoing my measurements reflected in the final product as it was just not the correct fit."

Operational Issues

Pros:

• "They sent everything home at the designated time."
• "Peter handled the situation very professionally and understood what I needed exactly."
• "Great service all round and will definitely be back! Highly recommended."
• "Would come here again!"
• "Would recommend 100% to others."
• "We definitely recommend this shop."
• "Visited Moss Bros in the Trafford Centre on Thursday. Very friendly assistant who helped with some great advice."

Cons:

• "It got to the day before my wedding and we were still waiting for a pair of trousers and was told we would have to pick them up from Preston!"
• "Absolute joke of a company - I’ve returned a full wedding party set of suits with the promise of the credit by Mark the manager about 7 weeks ago now and have chased and chased."
• "Try to call the store - you’re lucky if anyone answers."
• "The store in Manchester city center is leagues better. Skip amateur hour and head there instead."
• "If you can avoid this store and use the store in Manchester City centre, I’d strongly advise that."
• "Really disappointed with Moss Bros recently. I've been to the Trafford Centre THREE times over the past 2 weeks trying to exchange a suit and been told on each occasion that the 'systems are down'."
• "Had issues getting the suit, as they didn't have everything and I was notified that the suit's should have been sent to another store."