Shoulder Of Mutton Inn Reviews Summary

Atmosphere

Pros:

• "Great welcome. Absolutely superb atmosphere and brilliant service."
• "A warm welcoming atmosphere thanks to the friendly efficient staff."
• "Despite the bar being busy with a stag do and lots of other punters this just created a buzzing atmosphere."
• "Great pub in pedestrianised street with outside socially distanced tables on the terrace."
• "Lovely traditional pub in small west Yorkshire village of Hebden Bridge, with nice interior, exterior."
• "Another lovely pub in the honey pot that is Hebden Bridge."
• "In the very centre of hebden with a good view of the square and all it has to offer."

Cons:

• "Cold, uncosy pub make sure you have a coat with you."
• "Nearly walked straight out as it was heaving."
• "Music was too loud."
• "The pub was freezing too."
• "The odour from the toilet was not pleasant and was ruining the whole experience as the table where we were sitting was close to it."
• "Sorry to have to say, but a really terrible experience."
• "All in all, a tourist trap. Avoid. 3/10."

Service

Pros:

• "Friendly staff, good selection of drinks both hot and cold."
• "Both meals were gorgeous and all staff extremely polite and friendly."
• "A short wait at the bar and I was able to order some food and drinks with very friendly staff."
• "Many thanks to the staff who looked after our shopping which we accidentally left - apologies!"
• "Customer service is excellent."
• "The staff could not have been better honestly, I would recommend anyone to go here and most definitely if you have a dog."
• "Friendly and helpful staff always serve with a smile."

Cons:

• "Came here today as a family of 6 when we asked for a table to hostess was very blunt and rude as if we had disturbed her."
• "The waitresses seemed disinterested and were very unhelpful."
• "Service was poor at best with attitude."
• "Service was very, very slow though."
• "One member of staff seemed quite annoyed at serving."
• "I stood at the bar for 10 mins before the bar woman sour faced with blonde hair acknowledged me."
• "Arrived on Saturday night to rude bar staff who spoke utter baloney."

Food Quality

Pros:

• "There is a good selection of great tasting food."
• "The portions are generous and the food is cooked to perfection."
• "The vegan sunday roast was stellar."
• "The Sunday roast was the best we have ever had."
• "The food was very good."
• "The gravy was delicious and it was especially good to be presented with properly, freshly cooked chips."
• "The food was incredible, genuinely one of the best roasts that I've ever had."

Cons:

• "Very expensive £32.00 for a pint n half and what appeared to be microwave lasagne and sausage and mash!"
• "It was very bland and quite dry with the noodles stuck together."
• "The Burger was unseasoned cheap mince meat."
• "The fish was really good but the chips were odd to say the least."
• "The portion was very small (only 2 pieces of vegan fish fingers😑 with tiny amount of fries)."
• "Never had such an awful Sunday lunch beef not bad but the gravy was overpowering and tasted dreadful."
• "Looking forward to a nice lunch my husband's Lasagne was ok but my Fish pie was awful it was bland and tasteless."

Value for Money

Pros:

• "Had some food - good quality at a reasonable price."
• "Really tasty, generous portions and very reasonably priced."
• "Lovely staff and menu very well priced."
• "Good price as well."
• "Incredible value for money, the staff are absolutely lovely and the food is superb."

Cons:

• "Very expensive £32.00 for a pint n half and what appeared to be microwave lasagne and sausage and mash!"
• "The portion was very small (only 2 pieces of vegan fish fingers😑 with tiny amount of fries)."
• "We paid as we ordered £57 then gave us £4 back when they thought they only had small pies."
• "Disappointed to say the least. £9.50 for a full English, I was expecting the best but didn't get that."
• "4 stars for the location a nice place the price for a pint of Timothy Taylor's a whopping £3.70."
• "Not bad but, I ordered the mixed grill, at a price point of £20.00 it was probably the smallest mixed grill I have ever seen."
• "Well what can I say very disappointed indeed I ordered a beef baguette after 45 minutes it arrived and there was 1 piece of beef in this baguette and they had the nerve to charge £4.65 for this."

Management and Staff Attitude

Pros:

• "The staff could not have been better honestly, I would recommend anyone to go here and most definitely if you have a dog."
• "A warm welcoming atmosphere thanks to the friendly efficient staff."
• "Lovely staff and beer, was sat outside, totally socially distanced but was still a lovely experience and staff were very accommodating to our large group."
• "Great service."
• "The staff were so welcoming and nothing was too much trouble."
• "Just in, and had our lunch, absolutely amazing, excellent customer service, and excellent management."

Cons:

• "Came here today as a family of 6 when we asked for a table to hostess was very blunt and rude as if we had disturbed her."
• "The waitresses seemed disinterested and were very unhelpful."
• "Service was poor at best with attitude."
• "One member of staff seemed quite annoyed at serving."
• "I stood at the bar for 10 mins before the bar woman sour faced with blonde hair acknowledged me."
• "Arrived on Saturday night to rude bar staff who spoke utter baloney."
• "Horrible pub. Shocking service (served by a blonde fat woman)."