TGI Fridays - Crawley Reviews Summary

Service

Pros:

• "The staff were very attentive and worked well with the children."
• "Visited for my son's birthday this week, we had a lovely evening, food was good and staff were helpful and friendly."
• "The service and atmosphere was great, they took food allergies seriously."
• "Service was great, and huge menu selection both of drinks and food options."
• "Staff were excellent!"
• "Our waiter was friendly and chatty."
• "The staff bent over backwards to accommodate us as we had someone with a disability in our group."

Cons:

• "We were waiting to be seated at the front for 20 minutes while the manager lady was hiding in the back."
• "This was a horrible service, with even worse food."
• "The staff need a crash course in customer service."
• "The staff were miserable also."
• "Poor service, disgusting presentation."
• "The amount of unfriendliness and attitude the waitress gave me and my family was absolutely unacceptable."
• "I waited for 50min for attention from the staff service."

Cleanliness

Pros:

• "The food was delivered in reasonable time and was of acceptable portion size."

Cons:

• "Overall cleanliness was bad floor's, seating, mirrors and windows all need a clean."
• "the food the plates was very dirty"
• "The plates came out dirty time after time."
• "Restaurant was very dirty with lots of food on the floor and the table next to us still had dirty plates on it when we left that had been there when we came in!"
• "The place was dirty, we even witnessed a customer grab a spray to wipe their table and seats."
• "Facilities- one ladies only working from 3 and filthy."
• "Toilets were vile, disabled was covered in genital hairs swarmed in urine."

Food Quality

Pros:

• "The best vegan burger I've ever had!!"
• "The food was tasty, server was polite."
• "Fantastic food, lovely atmosphere and very friendly waitress (Eve)."
• "Food was tasty, my steak was cooked to perfection."
• "Both were delicious. The ribs were fall off the bone tender."
• "Each dish was a decent size and very tasty."
• "The food was so tasty, especially the chicken!"

Cons:

• "Nobody liked the taste of the glazing or the spice used on the chicken wings."
• "Food wasn't great, potato skins deep fried within an inch of their life and clearly left under the hot lamp for so long the sour cream was warm."
• "All the food was absolutely freezing cold."
• "The food is unadventurous and mostly bland whilst charging a fortune."
• "Poor food quality, food was served cold, average plating."
• "The chicken 'tacos' were a complete joke. Cold supermarket lunch meat style chicken with some cabbage and a revolting chilli sauce thrown on top."
• "The food very poor value for money: Special mention to the messy cheese hamburger with dry poor quality meat."

Value for Money

Pros:

• "We also had some cocktails - Expresso Martini's and Strawberry Daiquiri's - they were on a 2-1 deal - fantastic."
• "The £33 platter which has bacon, steak, a double chicken wing, chicken breast and half a rack of ribs with chips, mushroom, onion rings and a tomato is worth it for the amount of food and the variety of flavours."

Cons:

• "I'd consider it expensive for what it was."
• "Ordered a burger that arrived lukewarm and was annoyed that you now have to pay £5 for a small portion of fries with the burger."
• "For the price of the food the service we received was really really poor"
• "The portions have reduced so much so that the most expensive meals now look like tapas."
• "In half a rack of Jack Daniel’s ultimate ribs which cost about £22 there were literally 3-4 bones."
• "The food is massively overpriced, £170 for 4 with starter and main."
• "The mozzarella sticks were the only edible thing I ordered but at £8 for 4 sticks they seemed very overpriced for a starter."

Atmosphere

Pros:

• "Great food, awesome music, and a chilled atmosphere for a mid week lunch."
• "It's full of American themed items and make use of booth and bar seating."
• "Interesting and unique design, along with photos/posters and even miniatures from famous movies."
• "Great atmosphere and good selection of cocktails."
• "The atmosphere and staff really helped to make it worth it."

Cons:

• "And the heating wasn’t working so we sat in the cold."
• "It needs a refurbishment badly as it is so outdated and run down."
• "The restaurant was hot, stuffy and you could tell everyone seemed flustered and uninterested."
• "Restaurant was cold, had to keep our coats on."
• "TGIs has lost that spark it used to have and offers nothing special anymore."
• "The whole feel is that the restaurant need expanding or to be redesigned to make better use of the space."