The Horseshoes Reviews Summary

Decor and Atmosphere

Pros:

• "What a lovely restaurant, beautifully decorated throughout, a neat and varied menu and a reasonable price range."
• "Pub itself was very warm and well decorated for Halloween."
• "The decor of the pub was really refreshing and planned quite well throughout."
• "Love this pub now amazing refit looks like a Michelin starred restaurant."
• "absolutely lovely interior and exterior."
• "The decor is stunning, such a tasteful refurbishment, with wonderfully comfortable seating."
• "The decor and atmosphere was perfect felt relaxing and up market at the same time."

Cons:

• "The table we had, had a hole in it, the table had a white serviette holding the table stable which was an eyesore."
• "There wasn't a lot of atmosphere in the place but I think that is probably because it is mainly an eaters pub not a drinkers pub."
• "What let's it down is staff; so slow to take our orders so slow in dealing with our requests and at times rude."
• "The light fitting over table was really low and I kept bashing my head every time I got up and I'm only 5'4 inches!!"
• "Background music was too loud, which dominated the ability to have a decent conversation."
• "The only minor downside was the background music was a little too loud to be just background."
• "Chipped wine glass and a phone constantly ringing with the most annoying ringtone didn't do anything for the atmosphere."

Service

Pros:

• "The food was good, and the staff were even better."
• "Very friendly staff, and comfortable surroundings."
• "The food was lovely and the service was excellent Becki and her staff are very friendly, helpful and professional."
• "Genuinely warm, lovely, friendly, and completely down to earth staff who really added a great deal to the experience."
• "Very efficient and nothing was too much bother she should be a very valued member of the team."
• "The staff were very friendly and efficient, food arrived quickly and it was delicious."
• "Staff fabulous 😁"

Cons:

• "They gave us the bill which we paid then got called back because they had forgotten to add drinks."
• "Staff did offer free deserts but declined as free does not make up for sub standard service."
• "the service very slow. Half an hour to take the order and bring the drinks."
• "Food was OK but let down by the service."
• "What let's it down is staff; so slow to take our orders so slow in dealing with our requests and at times rude."
• "Very slow service, waitress need more training."
• "Service was VERY poor. Won’t be returning."

Food Quality

Pros:

• "All cook spot on."
• "First time I've had brisket and honestly it's one of the best meals I've had."
• "The food was freshly cooked and tasted great."
• "Food arrived on nice warm plates, it was tasty."
• "Meals were beautiful."
• "Food tastes amazing but portions could be a little bigger."
• "The food was lovely."

Cons:

• "Crispy beef starter, the beef was cold and tough, in fact all starters were cold."
• "1 star is too generous for the horrific meal and service we’ve had at this revolting place."
• "The mac and cheese was really really greasy and it was just cheese no macaroni, altogether it was completely inedible."
• "Puddings got sent back twice as cold."
• "Three of the party didn't eat their sweets as they didn't like them."
• "The Kutsu Chicken was very dry, and not very impressed with the quality of the Gammon."
• "My wife's pakora dish was very dry."