Black Country Metal Works Reviews Summary

Quality and Craftsmanship

Pros:

• "A superb quality product that our electrician said was a pleasure to fit."
• "It’s absolutely stunning and exactly as pictured. Would highly recommend buying from this shop."
• "The companion set is ideal as it's compact and sits on the hearth nicely."
• "I couldn't say enough about how the table exceeded expectations when it arrived or how carefully it was packed."
• "Very sturdy and solid good height and width and looks great."
• "Superb quality, and look so pretty up. Really heavy and classy looking."
• "Great quality, exactly as photos and speedy delivery. Definitely 5 stars!"
• "Honestly I was shocked with how good this item is in terms of quality, aesthetic design."

Cons:

• "If I could give a lesser star rating I would!!! ... cheap foreign made (most likely Chinese) heap of junk."
• "Brought an Art Deco fire guard from this company, powder coating is awful and damaged and we cannot open the catch on it."

Customer Service

Pros:

• "Delivery driver stayed for me to check everything with it a fuss. Matt the delivery driver was so friendly funny and careful with my boxes."
• "I had a small issue with delivery but this was soon rectified."
• "Communication with the seller was excellent as well and the table was a great price given its quality."
• "Ben was quick to respond on a query over measurements I had and it was posted shortly after purchase and arrived very quickly!"
• "The customer service is top notch. They kept in touch during the whole process and delivery was super quick."
• "I would like to extend a special thanks and mention to the wonderful lady Sue Ford in the sales department, she has been a delightful person to deal with."
• "Delivery was prompt and the item was well packaged in natural recycled materials with no plastics used."
• "The best customer service I’ve ever known! I ordered the goods at 4pm yesterday, called to ask how quickly I could have them and the brackets were delivered this afternoon!!"

Cons:

• "I had some problems with customer service & quality control but once I was contacted by the owner apologies were made and all was put right very politely & promptly."
• "After ordering a couple of items, one being for my daughters birthday, they didn’t arrive when expected, so rather annoyed, I cancelled my order."

Delivery and Packaging

Pros:

• "Incredibly well wrapped and packaged."
• "Excellent quality and very quick delivery. Highly recommended."
• "Arrived a day after the expected delivery date but not complaining about that, it was well worth waiting for & I will certainly buy from here again."
• "Very fast delivery and well packaged. Definitely recommend this company."
• "Delivery was next day and right on time. Plus I am really happy with my fireguard. Exactly as described and great quality."
• "Arrived well packaged and undamaged. The detail on the back plate of the birds looks fantastic."
• "The structure is solid and the painting is truly beautiful, it really warms up a room! Item arrived super quick and safely packaged."
• "Well packaged, arrived safely in perfect condition. The quality and finish is fantastic and looks even better than it does in the picture."

Cons:

• "Took a few weeks to arrive but we'll worth the wait, extremely well packaged."
• "Ordered a rose gold seahorse wine rack. When it was delivered, it went to the wrong address so I had no details of where it had been delivered to."