Winkworth Ealing & Acton Estate Agents Reviews Summary

Professionalism

Pros:

• "Winkworth manage a property at one of the developments where we are the property management company for the whole development and Gabriela Stelbacka has always provided a prompt and professional service."
• "The people I dealt with were very helpful and friendly and responded to any queries or requests without delay."
• "I have had dealings with This rentals office for 10 years, and have found them to be consistently reliable, and to work in the interests of their clients."
• "We let our house with Winkworth Ealing Common Estate Agents for 10 years and the team was absolutely fantastic, very professional, efficient, helpful and doing a great job."
• "Julia, who was always very responsive to emails, very professional and always thinking two steps ahead!"
• "Mina Olise from a Property Management perspective and Chloë Rutter from the Renewals Department are doing an outstanding job."
• "Emanuele Acierno the estate agent from Winkworth Ealing and Acton office was excellent! Very responsive to all my queries no matter how big or small."

Cons:

• "When we moved out, the landlady took time to get back to us and the agency suggested in a rude way that we should contact her ourselves when they were our point of contact."
• "When you do complain loud enough even the MD does not care, lies and basically just wants to get you off the phone so he can get back to mugging the next poor victim that walks through his shop door."
• "Unprofessional inspection agency came with 2012 check out report for the property I moved in 2018."
• "£100 for dry cleaning curtains with no invoice to date, an incredibly unprofessional inspection agency and an absolute nightmare to deal with in case of any problems."
• "Their utter incompetence would actually be laughable if it wasn’t so annoying."
• "Hold your deposit to ransom and the inspection agency they use are incredibly rude/disrespectful."
• "They are ripoff merchants and thieves."

Customer Service

Pros:

• "All the guys at the office were amazing, April, Alissa and Mina made the move as painless as possible."
• "Amy Wilson and April Hurren kindly helped me with any issues regarding my tenancy agreement and were always available to respond to queries after i moved in to the flat."
• "Julia and April for helping us in the process and being so responsive."
• "Both hers and April's response time has been brilliant."
• "Julia took personal time from her time-off on a Saturday to drive us around Ealing and show us the various locations and amenities to get us comfortable."
• "Brilliant experience finding a flat with Julia. She was very responsive, efficient sorting viewings."
• "Shabana and April have been extremely helpful and supportive during the entire process."

Cons:

• "Avoid deal with this agency, they charged me £180 to re-clean the flat and couldn’t able to provide me genuine invoices."
• "Landlords and tenants BEWARE!! Winkworths is the epitome of why estate agents have a bad name."
• "Please be aware that the Winkworth Ealing estate agency does not look at the properties by overseeing and exploring the real small bits, those are not their issues, focus is on emergency situations only."
• "Countless missed appointments, issues never addressed, work completed extremely badly after 8 months and 30 calls and emails to get anything done."
• "I received a absolutely very bad service from April after you finish the contract they will make many obstacles to don’t receive your deposit and all the process is very slow and takes a months first time I’ve seen this ridicules service."
• "After complaining about working on s Saturday they began to abuse and belittle the cleaner!!!!!"
• "Every time we called the manager April made us feel bad for calling, not asking how they could help or anything."

Integrity and Trust

Pros:

• "I give Charles Lang 5 stars as an estate agent."
• "This agent operates with integrity and care and I would recommend them to any landlord or tenant."
• "They work tirelessly for their clients and are very honest."
• "Charles Lang and James Aston... were professional and thorough from start to finish."
• "They are a fantastic team that are very dedicated to their jobs."
• "He was sensitive to our family situation and kept several different parties informed at the same time - which was no mean feat!"
• "They have rented my house out for a number of years and achieved the best market rent at the time."

Cons:

• "If any landlord or tenant is even considering using this sorry excuse for an estate agent...STOP, there are plenty of others in the area that can actually do the job they're supposed to."
• "Wankworths is actually a franchise so I cannot comment on the rest of the chain but if Ealing common is anything to go by then I would steer clear of ever using this absolute shower of S*ite."
• "Avoid dealing with these scam artists at all costs."
• "They overcharge and under deliver in absolutely every area."
• "Just realized after 2 weeks of moving into my Studio, that lettings negotiator was great and sounded like from the fairytales stories, but once inside oh Lord the property management employees as Shanara the Head and Sheima are far away to be complemented."
• "Lack of real management as their job stands for was not in their agenda, as I was told only emergency we dealt with right."
• "I'm sure they are a good estate agent, but I have a very clear sign on my letterbox saying no leaflets or flyers, yet this company thought it was ok to completely ignore it and put their advertising through my door."