Spyglass & Kettle Reviews Summary

Food Quality

Pros:

• "The roast was lovely and so were the puds."
• "We had a lunchtime meal deal, a main meal each with a drink which made it an extremely affordable visit."
• "Love this place, decent food at a good price."
• "Food was fantastic and well priced."
• "The seniors menu is great value and very good quality."
• "Every meal we have had here has been very good."
• "The food was excellent and the dessert was insanely good."

Cons:

• "The food was cold and inedible."
• "Unfortunately after an hour wait we had to send back our food as the lamb was cold."
• "nice from the outside, friendly staff, cool atmosphere indide. BUT, terrible food."
• "2 meals sent back, one was pie mash and broccoli, the two small strips of overcooked broccoli and one small portion of mash were an insult for the money."
• "The food is all frozen and defrosted."
• "Food service was slow and we waited an hour after ordering for it to arrive."
• "Very disappointing, two of us wanted the mixed grill but they had run out of rump steak."

Service

Pros:

• "Good location for family get together. Very friendly and accommodating staff."
• "All the team were excellent, service was good."
• "A big thank you to all the staff who were so friendly and welcoming."
• "Staff were welcoming and attentive."
• "Absolutely amazing and friendly staff they cater to your every need."
• "The staff here are excellent."
• "Staff are exceptionally welcoming and friendly."

Cons:

• "Staff were pleasant but under pressure."
• "Only dropped one star due to how king it took to get served."
• "Bar service was a bit hit & miss - staff seemed a little stressed."
• "We were there on a saturday and it was busy, with staff somewhat overstretched."
• "Service at the bar can be slow."
• "Waited 1.5 hours for two burgers."
• "Terrible service, slow, only one waiter for the whole outdoor area."

Ambiance & Location

Pros:

• "Friendly atmosphere. Dog and children friendly."
• "This is a nice and modern pub / restaurant."
• "Visited on a Saturday night with a Robbie Williams tribute act being on ..Great entertainment and certainly worth a visit just for that."
• "Really close to the beach and very dog friendly."
• "Nice pub and the outside has recently been redecorated, which make it look very welcoming."
• "This is a lovely pub to go to! It's a short walk from Southbourne and is on the top of the cliffs with sea views and lovely big outside garden!"
• "It is situated on the Southbourne coast road right across the road from the clifftop walk and the zigzag path down to the promenade and the wonderful sandy Southbourne beaches."

Cons:

• "We stayed in March and there was no heating."
• "Definitely needs fixing before someone hurts themselves."
• "The outdoor furniture is in bad repair."
• "Room was smelly, dusty and bathroom was terrible, toilet seat hanging off, towel rail hanging off."
• "The interior is standard stuck carpet British pub."
• "The rooms are lovely with Smart TVs and plenty of room in the one we had and most have sea views!"
• "Their site doesn't state that there is no lift and all rooms with the exception of one are up a very narrow steep spiral stairwell making it very difficult for anyone with a disability."

Value for Money

Pros:

• "We had a lunchtime meal deal, a main meal each with a drink which made it an extremely affordable visit."
• "Love this place, decent food at a good price."
• "Food was fantastic and well priced."
• "The seniors menu is great value and very good quality."
• "They have a good offer throughout the week of 2 meals for £11.99."
• "Prices seemed very reasonable."
• "Food is delicious and the 2 for £14.49 meals are generous and well cooked and an absolute bargain."

Cons:

• "2 meals sent back, one was pie mash and broccoli, the two small strips of overcooked broccoli and one small portion of mash were an insult for the money."
• "Nice food but overpriced, duty manager on Monday said they were updating the menu."
• "Ordered sweet potato fries for £2.99. The portion size was really small."
• "Really disappointed, as this used to be a great pub."
• "The bill was over £90 and we only had half a pint of beer each."
• "The food was just run of the mill pub grub, and I had my concerns over the cleanliness."
• "Very disappointed! We ordered medium rare steak deliciously presented on the menu and arrived very well done!"