Address: 216 Queens Dr, Liverpool, L15 6YF, United Kingdom
Phone: +441517222981
Rating: 4.7
based on 121 reviews.
Professionalism and Workmanship
Pros:
"This is a really good local firm with staff who know what they are doing, worked hard and well, in less than perfect weather (stormy & rain)."
"The work was carried out promptly and professionally with great attention to detail."
"The craftsmanship and workmanship were outstanding, they restored my Victorian roof to the highest standard."
"John and his team were very professional, and tidy with all rubbish removed afterwards."
"They are probably the best company I’ve dealt with in a long time; efficient, professional, slick, easy to deal with and great value for money."
"Excellent and very professional work from a really thorough team."
"The job they done was fantastic and I would definitely recommend this firm for reliable and workmanship."
Cons:
"Avoid. Not professional and wasted my time."
"If this is how they treat genuine interested customers I would hate to see how their service is should the job have gone wrong."
"I've just wasted a whole day waiting in affecting my working life as well, no communication at all, completely unprofessional."
"Unfortunately we have had several issues with the roof since it was done."
"No idea where these reviews have come from. Very suspect. I was nothing but polite and they didn't care less. Too many lies for me to take so I'm warning others."
"Don't know where all these high reviews have came from, they didn't even turn up, had this booked in for nearly 2 weeks so I can get a quote."
"I'd honestly avoid If they can't even keep their word with this god knows how they'd be actually doing the work."
Communication and Responsiveness
Pros:
"They turned up when they said they would."
"The response from John was just so good, he kept me up to date with everything."
"Communication with the company was spot on from start to finish."
"John maintained good contact throughout the process and provided pictures of work undertaken."
"Brilliant communication from booking our call-out to paying final invoice."
"You are kept informed from start to finish of the repair work and that includes before and after pictures."
"Would totally recommend this company. They are reliable, friendly and great at staying in contact."
Cons:
"Called this company Wednesday for a quote for a leak in my Liverpool property. Was told to a quote would be given within 24 hours. None given."
"Called and made appointment for a quote for a new roof waited a week phoned to confirm they were still able to attend the appointment no answer so left message no one turned up in the arranged time period and no one replied to message left on the phone wasted a day off work sitting in waiting."
"Had a brief visit from these guys at start June... Over a month later 4 phone calls, two messages left and an email chasing I’ve not had a response."
"Then I waited for my quote, messaged him.and said I'll have my quote in 2 days. 1week after visit, still no quote and still waiting."
"Disappointed not to hear back."
Quality and Reliability
Pros:
"All aspects of the re-roofing job were organised seamlessly, from the skip, to the scaffold to the delivery of materials on site."
"Our roofing issue was fixed within a week!"
"The main roof was completely redone, chimney cowls and extension roof lead were repaired/replaced and to date all of it has remained in perfect condition despite several bad storms in recent months."
"My new roof now is water tight and 100% quieter for me when it rains."
"They also appear to have done a very good job and we are very happy with the outcome."
"The job was done quickly and effectively,,, solving the problem."
"Childwall Roofing did extensive repairs to my chimney stack. They were very professional and well organised."
Cons:
"We had a bad leak in our bay window roof - despite it having been 'repaired' by someone else a couple of years ago."
"Unfortunately we have had several issues with the roof since it was done."
"Further issues identified with more work required."