Address: 58 Mayfield Rd, Edinburgh, EH9 2NH, United Kingdom
Phone: +441316670609
Rating: 4.8
based on 281 reviews.
Quality of Work
Pros:
"The work - particularly the leadwork - was carried out to a very high standard by Les and his assistants."
"The repaired roof was then photographed to show the quality of the work."
"The work has been done professionally and I am pleased both with the work and with the service received from the company."
"The standard of the work they carry out is excellent and they leave each job scrupulously clean and tidy."
"The work to our roof was completed on schedule, to a very high standard, for a very reasonable cost."
"The work was done quickly and to a very good standard."
"The entire job was carried out to the highest standard with nothing left behind for us to clean up afterwards."
Cons:
"However, during the works ERS removed a working TV aerial which left us with no TV signal."
"We were disappointed that the dormer windows were not discussed as part of the estimate before the main work was done."
"The only problem I have with the works were the photos - we received only 1 set of photos and the photos of the areas we really wanted to see were not even from our works ... they were the neighbours works!"
"However, I unfortunately received no photos of the job, which I needed as proof for our communal repair."
"The only small issue was some damage to an interior wall in the stair well, but they agreed to fix and repaint the affected area."
"The only area that I think could be improved upon is the communication when they are mid/finished a job as we didn't know if the work had been completed on day one or if they would be coming back again."
"Due to the poor aftercare experience and no offer to resolve the issue, I would not instruct Edinburgh Roofing Services again or recommend to clients."
Professionalism
Pros:
"Reliable and professional - highly recommended."
"I was impressed with Steven's professionalism and helpfulness."
"The high standards and professionalism is carried right through from website, to livery, to staff and all documentation."
"The guys who fixed our roof were very professional, polite and they cleaned up after themselves."
"Very professional and efficient Steven arrived to estimate the job and the estimate arrived the next day and was very detailed and included photos."
"Stephen came to quote, and was enthusiastic, professional, and took time to give direct answers to all our questions."
"Very professional company."
Cons:
"Extremely poor, the office staff very extremely rude, did not want to listen to a customer's point of view."
"Frosty reception from manager when called back and from roofers who returned to fix bits missed."
"Steven Jardine abruptly dismissed my concerns and the inconvenience experience/extra cost incurred, hiding behind their slightly ambiguous 'terms and conditions'."
"Only issue I had was on the second day no-one turned up to finish the work when I phoned to find out why all the guys had been put to an emergency."
"I must say the experience I have had with dealing with Edinburgh Roofing Services has been extremely poor."
"Only thing I would say is that as we were in the flat at the time of the work it would have been nice for someone to advise us in person it was complete."
"Have they done a good job? I don't know - I haven't clambered up onto the roof to find out!"
Customer Service
Pros:
"Had a weekend emergency and they replied prompt and offered several helpful suggestions and came out promptly and kept us up to date by telephone each step of the way."
"Their manager kept me informed throughout the duration of the work."
"Steven was always available by 'phone, which I valued."
"Friendly and helpful office staff, not at all intimidating for those who don't know their roof or the lingo very well!"
"The staff were punctual, extremely friendly and great workmen who completed the job within the time frame which they had given me."
"All the people we spoke to, principally Anna and Steven Jardine, were extremely professional."
"Steven and all his colleagues are always professional, courteous, friendly and considerate."
Cons:
"They could improve their service by providing estimates via email, which would make it much easier for having work agreed by multiple properties."
"If there was an error they could look to develop it would be communication by email rather than paper / post."
"The only slight niggle was the lack of communication at the end of each day as to whether the job was complete or not."
"It would have been extra helpful to be shown photographs of the before and after condition of the roof when the invoice was issued the next day."
"The only area that I think could be improved upon is the communication when they are mid/finished a job as we didn't know if the work had been completed on day one or if they would be coming back again."
"Only thing I would say is that as we were in the flat at the time of the work it would have been nice for someone to advise us in person it was complete."
"I had one minor compliant with items left on my driveway which was taken seriously and addressed."
Value for Money
Pros:
"It looks like a good thorough job well done, complete with guarantees."
"Edinburgh Roofing Services responded very quickly with a quote which had a number of options that were competitively priced."
"The quote we received was professional and very reasonable."
"In short, they provided a highly professional service at a great price."
"Good value for money, and comforting that they can be trusted with such an important part of the property."
"They are very professional and pleasant to deal with and offer outstanding value for money."
"Prompt, efficient and professional service for a very fair price."
Cons:
"Arranged for a quote for variety of work which needed to be carried out to the roof of our New Town tenemant property, some with shared responsibility and some either ours or neighbour's alone. Couldn't agree all of work, as quote for repair to one of neighbour's skylights was twice what other companies were quoting."
"Edinburgh Roofing Services offers customers £30 for leaving a google review but we have not seen the money yet."
"Although ERS provided a quote that was more expensive than some of the others we were reassured by the quality and service provided."
"Having used the company on several occasions, I now no longer bother calling around to obtain competitor's quotes; as I never managed to obtain a cheaper one."
"Due to the poor aftercare experience and no offer to resolve the issue, I would not instruct Edinburgh Roofing Services again or recommend to clients."
"None of them were able to fully fix the issue as it kept on coming back."
"Unfortunately the weather wasn't the best, so the work was a bit stop/start and took a wee bit longer than originally anticipated."