Assured Pro Roofing Reviews Summary

Professionalism and Reliability

Pros:

• "Phil was honest, professional and didn't quote for unnecessary work."
• "Phil kept me informed on a daily basis with what progress had been made."
• "They attended when agreed, kept me informed with what they were doing and upon completion."
• "Phil was very polite and so professional and was incredibly reliable."
• "Phil and his company made me feel reassured my roof problems would be solved professionally and cost effectively."
• "Excellent service and communication. Photos of the progress and work done."
• "Phil clearly has a passion for roofing and takes pride in his work."

Cons:

• "The actual job done was good but was totally ripped off by the subcontractor."
• "Only interested in securing the work, doing the work and getting paid. Not interested when the work is sub standard and has to be rectified."

Quality of Work

Pros:

• "They did a re-roof using a modern material, that not only looks great but is UV protective and has a 15 year guarantee."
• "I personally watched these guys do the work and they did a very good job."
• "The work was completed in a very professional manner, the team where a great bunch of guys who worked well together."
• "The job was well executed and it hasn’t been a problem since."
• "The work we have had done is of a high quality."
• "The finished job looks neat and clean."
• "The work was done to a really high standard and I was really happy to have them working on the house."

Cons:

• "They technically replaced the slate tiles with concrete tiles despite nothing wrong with the slate."

Customer Service

Pros:

• "Phil is very knowledgeable and provides a great service."
• "Phil was extremely helpful and friendly, completed the work quickly, to a good standard."
• "They left the site super tidy and were a pleasure to deal with."
• "One visit and they told me how to fix the problem easily. They talked themselves out of a job but I appreciated the honesty."
• "The team were pleasant and friendly, and kept us informed all the way through when there were weather delays etc."
• "The guys were very approachable and are professional with their delivery."
• "Phil and Russ were amazing, went through the options with us, clearly explained what would be required."

Cons:

• "Had the company put some new guttering up a few months ago, following a severe wind it started pouring at a joint. I rang them up and literally a day later they were out and fixed it."

Value for Money

Pros:

• "Very reasonable price too."
• "Assured Pro Roofing arrived in a very timely manner and rectified the problem immediately at a very reasonable cost."
• "They undertook the work in a professional and tidy manner, and rates were competitive."
• "Some of the materials they had ordered weren't needed in the end so they sent them back to the supplier and deducted it from my bill."
• "Extremely happy with the service provided, a reasonable quote (which was also the final amount paid, no hidden charges)."
• "He didn't try to rip me off."
• "The price was competitive and the estimate was really clear, so we knew exactly what we were paying for."

Cons:

• "No cons related to value for money were mentioned in the reviews provided."

Responsiveness

Pros:

• "Spoke to Phill, had a leak above our bay window. He came out the same day, Found the leak was coming from the upstairs window frame."
• "Phil came out the same day I rang him."
• "All it took was one phone call and Phil sorted everything."
• "Had a bit of an emergency when my chimney was damaged during high winds, got in touch with Phil and despite being busy the guys were able to make it around the same day to make it safe."
• "Phil came out to see me the very day I rang and offered me an affordable solution."
• "Very polite and excellent service - Arrived the next day and fixed the slipped tiles."
• "Phil arrived on the same day to check it out and explained in detail what the problem was."

Cons:

• "No cons related to responsiveness were mentioned in the reviews provided."