Address: 8c Northumberland St SE Ln, Edinburgh, EH3 6LP, United Kingdom
Phone: +441313164747
Rating: 4.8
based on 112 reviews.
Professionalism
Pros:
"James came and he was very professional, straightforward and reassuring."
"The worked was completed with a high level of professionalism at a competitive cost."
"Extremely high levels of professionalism, courtesy & quality from start to finish."
"They were 100% efficient and courteous."
"Very professional and responsive to any issues that has arisen throughout the roof repair process."
"The contracts manager was extremely professional and helpful, with all the work completed to deadline and to a high professional standard."
"The workers were pleasant and professional and communication was excellent throughout the job."
Cons:
"Big mistake it seems as they apparently don't like to go to show up for appointments to look at the problem in question."
"Having explained that said problem was of some urgency being forced to sit in for three half days while no-one called or showed up was extremely annoying."
Responsiveness
Pros:
"Apex were professional, responsive and helpful throughout."
"When you phone and leave a message they ACTUALLY DO CALL YOU BACK!"
"James answered immediately and stated Apex would visit on the following Monday to assess the situation."
"Apex was very responsive to me via phone and email, making the whole process a breeze."
"Response time was extremely prompt."
"James responded to me very quickly and came out at short notice to inspect the leak."
"James was always so quick at responding to my email queries - he explained all aspects of the job fully and was courteous."
Cons:
"Apex arranged to turn up & advised it would be between 10am-2pm. I took the day off work a stayed in. They didn't arrive."
Quality of Work
Pros:
"The price was excellent, the work top quality."
"Their quote wasn't the most expensive, but the work they did was really high quality, and carried out very quickly in the midst of the Covid restrictions."
"The quality of workmanship is fantastic."
"All works done have been done to a 't'."
"The work was carried out to a high quality and i have recommended Apex to all friends and relatives, fantastic company with a fantastic customer service approach!"
"The job was completed to a high standard."
"The work was completed quickly and appears to be of a very high standard."
Cons:
"Last week the monsoon like downpour exposed a problem with area of roof over my bedroom. This had been previously addressed by Apex. Apex came and carried out a repair which unfortunately did not hold up."
Customer Service
Pros:
"But thankfully Apex managed to fit the job in before Christmas for which we were very grateful. It's a mark of good customer service that a company does what it says it will do, when they say they are going to do it - and that's what Apex did."
"Their service was timely and reliable, their quote reasonable and informative, they delivered the work they said they would, and very friendly people to boot!"
"Everyone at Apex made sure to check in after it was complete the make sure that the repairs had solved the issues."
"I would highly recommend Apex Roofing."
"The team were incredibly professional and I would have no hesitation working with Apex if a need should arise again."
"I was kept well informed throughout the process, and only have good things to say about Apex as a company - would recommend."
"James and his team have provided a very professional, competent and friendly service throughout our emergency repair during these challenging times."
Cons:
"Therefore, at this time I cannot justify giving Apex a high rating. Time will tell as to whether their efforts have sealed the leaks."
Value
Pros:
"The final price matched the original quote despite some additional work needing to be done."
"Their price was excellent too, a very trustworthy company which are hard to find nowadays."
"The price was very reasonable too. If you are looking for roof repairs look no further."
"Their quote was competitive, it came with lengthy warranties for the works."
"Price was competitive, quick responses and from booking job to turning up was within the 10 day window they promised."
"The price was good especially considering difficult access for scaffolding at the back of the building."
"Their price was very competitve and I wouldn't hesitate to use them again."
Cons:
"With the latest invoice of £700 and my previous payment of £850 this is a very expensive repair."
Reliability
Pros:
"Apex Roofing thoroughly deserve the 5 stars I've given them."
"Apex were the only one of four companies to respond on an advertised '24 hour line' when I called in an emergency at a difficult time of day."
"The Apex boys were very polite and respectful and left the house and garden clean and tidy on completion of the work."
"Highly recommended."
"Work done was first class, staff were always attentive and on time."
"Throughout, all correspondence was answered promptly."
"I would not hesitate to recommend Apex to anybody looking for a reliable and trustworthy roofer."
Cons:
"Delay, due to unpredictable weather in May, was beyond Scott Ramage’s control."