Address: 48 S Audley St, London, W1K 2QB, United Kingdom
Phone: +442074957774
Rating: 4.6
based on 104 reviews.
Customer Service
Pros:
"I took my mother here as a special treat for her 60th birthday as I had heard wonderful things... Tess and Alex made her feel very special."
"They're handling the appointments well during these unprecedented times and going there totally brightens my day."
"A very warm and friendly welcome at the salon, with lovely customer service from all the staff."
"I’m in a wheelchair, so I was a little anxious, but they couldn’t have been more helpful and nothing was too much trouble."
"Everyone was so kind and, having suggested I went a slightly darker blonde than I usually used, I left with hair more shiny than it had been in years."
"The staff are friendly and it is a very warm and welcoming place."
"Everyone was so welcoming and there’s a fun buzz about the place."
Cons:
"I have ruined my hair at this salon, still have got the photo of my hair with me, they charged me £260."
"People/service were generally friendly and welcoming save for the two receptionists, including Renee who was not helpful and had quite an attitude."
"I would not recommend Tamim (despite his kind demeanor and specialisation in brown colour) due to his inability to listen to and meet client concerns and careless application of colour."
"I begged for water for y hours Could not stand up without help at the end of it This was in 2019...it was just like the C Of E. School I went to in australia."
"I do not need to explain here and now how I felt when I left the salon, needless to say I lost my drive to visit any hair salons in my whole life again. I was left traumatized."
"Joanna the owner has never responded to my email from weeks ago."
"They have stopped replying to my emails so my partner called them they have been so unhelpful."
Hair Styling and Colouring
Pros:
"Only hairdresser I’ve ever had who has given me an incredible cut every single time without exception."
"Jack intuitively knew the look I wanted, and cut my hair beautifully."
"Alex at Jo Hansford is the best - beautiful, natural, subtle work that receives complements for months afterwards!"
"Mark, once again, magically gave me the fabulous colour I had envisioned and asked for; it’s truly perfect and I’m very happy with the result."
"More importantly I took home their 'Leave-In Conditioner Spray' - and it's a game changer, my hair is getting so many compliments!"
"Millie was very knowledgeable and thorough during my consultation and colour."
"Jo Hansford is the only salon that gets my red shade perfectly every time."
Cons:
"Had been showing a picture of what I want and after 3 appointments I look nowhere near what I wanted."
"Ashley was nice and professional, but the work she did on my hair was nothing like i wanted."
"I had my colour done with Taylor it was awful I ask for brown with toffee colour and showed a picture I left with red hair after paying £650."
"This salon is clearly not experienced in new techniques like balayage or ombre."
"I ended up with several different shades of colours on my brown hair and it puzzles me how the hell did she managed to that."
"Alex put a tint in my hair that lifted it from a dark blonde to a glary orange which just got worse over the following days."
"The full head highlights with Mia left my hair dry and overbleached."
Salon Atmosphere and Environment
Pros:
"The salon was beautiful inside with lovely stations all round."
"Absolutely gorgeous salon, looked after as soon as you walk through the door."
"Beautiful salon and relaxed atmosphere."
"It's a beautiful space, the staff are a delight and no-one, absolutely no-one, does colour quite like the team at Jo Hansford."
"It’s a lovely spacious and light salon, with a good selection of things to eat and drink, manicurists, and helpful reception staff and juniors."
"The salon is also beautiful, so a great place to unwind and relax."
"It is a happy, vibrant salon with no pretence."
Cons:
"It just goes to show premium price does not necessarily mean a premium service."
"This salon does not deliver what it promises."
"Pretentious and not worth the prices they charge."
"When i arrived to the salon, my first impression was ok ish, but very sort of cold and robot like atmosphere."
"Lack of coordination and unprofessional all the way through."
"I was left in tears. I have never felt so badly treated in any top salons in the whole of London."
"This is the worst salon they will not get away with this don't know how they charge these prices they have so many bad reviews."