Live True London Reviews Summary

Customer Service

Pros:

• "Staff are very friendly and attentive, know what they're doing."
• "The salon is very accommodating, clean and pleasant."
• "All the stylists were friendly and the energy was rather enjoyable."
• "From the receptionists to the hairdressers and manicurists were always giving warm welcoming vibes for their customers."
• "The staff are so welcoming, accommodating and I have always left with a smile on my face."
• "Your staff are amazing and have made a customer for life!"
• "The skill of the employees is extremely high."

Cons:

• "I rarely leave bad reviews for any business but I have never encountered anything like this before."
• "Please be careful and take the time to read the many negative reviews mainly regarding their terrible customer service before booking here."
• "Honestly I feel like I have been scammed."
• "I do not recommend going."
• "Terrible service by Paco at livetrue Vauxhall. Do not visit."
• "This is an extremely disappointing and frustrating scenario that could have easily been avoided by the salon."
• "They left me waiting 20 minutes after my appointment time, without bothering to let me know the stylist was running late."

Styling and Results

Pros:

• "Ingrid did an amazing job with my balayage!!"
• "Lori did my balayage today and I am so happy with it, it’s amazing how she has been able to get a nice ash blonde/caramel tone on my dark brown hair."
• "Irene is an absolute gem! Since 2019, she’s been my go-to for my blonde balayage, and I couldn’t be happier with her incredible talent."
• "I had the best experience at Live True Vauxhall and Nine Elms and would thoroughly recommend Uca - he was amazing!"
• "She also styled my hair before my wedding and was amazing."
• "Irene was absolutely fantastic! I’m super pleased with the results."
• "I am SO HAPPY with the finished result. My hair feels so fresh and bouncy!!"

Cons:

• "This hair cut was awfully unprofessional."
• "HANDS DOWN the WORST highlights I've ever had."
• "I visited the place 3 times it is the closest Saloon to my flat, first visit was fine comparing to the price, next visit was on my Anniversary and I booked an appointment with them, they simply told me when I arrives that I have to reschedule because one of the hairstylist didn’t show up!"
• "They have completely ruined my hair that I was growing out."
• "The appointment took 6 hours overall which I think was way too long compared to any other salons I’ve been to."
• "Given the price of my haircut and blow dry (£105) this is not cheap and I expected a better service."
• "I am not really satisfied with the colour cause it is different from what I asked for."

Pricing and Offers

Pros:

• "I had the best experience at Live True Vauxhall and Nine Elms and would thoroughly recommend Uca - he was amazing!"
• "Great place!! Reasonable prices, extremely welcoming and polite staff, who are always trying to help the best way they can."
• "I booked my appointment while a half price colouring offer was on and now I won't be getting my hair cut anywhere else."
• "I've been going to Live True London (previously known as Gro) for the past 3 years and I can't recommend it enough."
• "Paid for my girlfriend's new hair color, took a while but the result was fab."
• "I feel amazing after Natalia took the time to really create a look that works for me."
• "Honestly, this is the best hair dresser I’ve ever been to and 100% the best place to get a balayage!"

Cons:

• "I was sucked in by the 50% off offer but it pretty much ended up being full price by the time they charged me for the random extra services."
• "Their ‘50% off’ offer is on ALL the time to lure people in."
• "The only annoyance is they never share a breakdown receipt and I swear it somehow always ends up an extra £75-£100 I can never work out how."
• "Even with discount paid £179 which is pretty disappointing when you’re unhappy with it."
• "They charged me extra for the toner at the end which I thought should be included in the balayage cost."
• "Worst balayage experience. I was there for 6 hours (not offered a drink once) and got overcharged on my original quote by £60 on the day."
• "Overpriced. Be careful as you will be charged for extra services we were not told upfront how much it will cost."

Salon Experience

Pros:

• "Had a lovely experience at Vauxhall branch."
• "Overall I had a lovely experience and will book with RED again!"
• "My first time at Live True Soho was by far the best experience I have had in a salon."
• "Been coming here for years every time I visit London. Recently Discovered Javier and have can honestly say I’ve had the best colour and blow drys ever since!"
• "I'm in love with my new hair and everyone cant stop complementing it!"
• "Just got another great experience having cut and color at the Live True Vauxhall."
• "My first visit to Live True London and it was a great experience."