Debbie Western Flowers Ltd Reviews Summary

Quality of Flowers

Pros:

• "The MOST BEAUTIFUL Bouquet! Fresh, quality flowers designed with care and thought."
• "It was such a lovely full bouquet, and alot better than I'd expected."
• "The most beautiful collage of white flowers I have ever seen."
• "The flowers were fabulous, and they lasted for ages, unlike some premium florists' bouquets."
• "The flower combination is always perfect and the flowers are super fresh."
• "Beautiful arrangements that have lasted well."
• "The flowers were absolutely gorgeous."

Cons:

• "She wasn’t very friendly or helpful at all. Very patronizing if I’m being honest."
• "I felt that the staff were not helpful and were not friendly at all."
• "They told me to go to the corner shop instead in a tone as if I was not welcomed and not to come back."
• "I will never be coming here again and I will make sure no one I know does, either."
• "Seems like they don’t really care about customer service or bother about their customers at all because they are 'highly rated in the area' which means they pick and choose who they bother with."

Customer Service

Pros:

• "The friendliest florists ever!"
• "The service is personal, friendly, efficient & knowledgeable."
• "The staff were friendly and I am so glad that I have a go to place for flowers."
• "What a great individual you are, impressive customer service, great sense of humour."
• "Extremely impressed with the service provided by Debbie Western."
• "Both Debbie and Sandra were really helpful and worked hard to get everything done exactly how we wanted it, nothing was too much trouble, they were really brilliant."
• "The staff at the shop were very attentive, no rushing felt they dedicated their time with us while we made up our minds with exactly what we wanted."

Cons:

• "I went in to make an enquiry about some flowers for my mum's funeral and wasn't greeted very pleasantly, she was a bit patronising."
• "I contacted the company after the delivery and after 4 days of calls and emails with no responses I ended up opening a case through PayPal."
• "The people who work here treat their customers very poorly and that is no way to run a business!"

Delivery Service

Pros:

• "The flowers were swiftly delivered same day by 2pm."
• "The same day delivery service was faultless."
• "Fast, easy, uncomplicated ordering, fast emailing advising of delivery being completed as well."
• "They delivered beautiful flowers on time."
• "Order delivered on time, looked better than how it appeared in the pictures."
• "Delivered within the time frame, that you promised..."
• "Phoned in the morning for delivery that afternoon which they did, perfectly on time."

Cons:

• "On the day I had a message saying they'd delivered the flowers but no-one was home so they'd been left with a neighbour."

Value for Money

Pros:

• "Finally, this was a good price - even though it is a wedding, there was no wedding markup as some florists like to charge!"
• "The flowers last 2 weeks and smell amazing."
• "The flowers were beautiful and very reasonably priced."
• "BTW, in the States you would pay at least 2 to 3 times more for this size and quality."
• "The flowers are stunning, the prices great, you definately get your money's worth and more!"
• "Ordered large bouquet and it is huge..well worth the money. My daughter said 'they smell AMAZING'."
• "Ordered flowers for my daughter in law in a size they call 'massive' and they really were! Huge bunch and really good value for money."

Cons:

• "I ordered a deluxe bouquet and was sent a bouquet that matched the image advertised in a Medium or Large bouquet on their website."