Address: 214 Hale Rd, Widnes, WA8 8QA, United Kingdom
Phone: +441513450290
Rating: 4.7
based on 160 reviews.
Customer Service
Pros:
"Artificial flowers don't always photograph well, but these look lovely in person."
"Top notch communication and an excellent service, would use again in a heart beat."
"Absolutely stunning floral tributes... such a respectful and outstanding service."
"Very professional and prompt, I ordered them late Wednesday afternoon and they were delivered Friday morning."
"Very professional and courteous."
"Fantastic service... Any questions answered almost immediately."
"The team went above and beyond procuring other gifts for delivery which really blew me away."
"The flowers received are stunning too and will look beautiful on the resting place."
Cons:
"Mum called them to make complain and said a rude woman came on phone not understanding."
"Very poor quality received with wrong size paid extra for bigger length funeral spread then returned with my own expanses on time frame but never received refund of £90 payment."
"Was so the problem would not be with silky bouquets and Evri instead."
"I would never use these people so my order was the first picture a bible I requested and the last 2 pics were what I received totally misrepresentation of what they provide when I called to complain I was met with attitude and rudness."
"Anna the manager had no care for my disability as I stated that according to the arrival time it was not on time."
"Extremely insensitive staff very argumentative and aggressive."
"Extremely rude, very bullish, and constantly dodging the truth, inconsistent with there work and very insensitive."
Quality of Products
Pros:
"Mum and I are really pleased with the quality, colours and designs of each of the pieces we ordered."
"I have just received a beautiful bouquet of silk flowers. They are exactly the same as advertised."
"I've had beautiful flower arrangements for my father, father in law, and now my mother."
"Received 3 memorial flowers today... I'm blown away by the quality and how beautiful they are."
"They were in excellent condition, despite the heavy rain they're still looking great!"
"Absolutely beautiful silk flower display for my mums funeral, recieved on time and couldn't fault this company at all."
"The two wreaths I received are absolutely stunning, I couldn’t be more pleased with them!"
"Quality workmanship, excellent value for money."
Cons:
"She was happy with the delivery however on opening she was devastated the ribbon did not appear to cover the oasis because she could see all the green."
"The product exceeded my expectations, I ordered 5 letter name and everything was done to perfection."
"Ordered a coffin spray for my father's funeral was sent out the next day, unfortunately evri lost the parcel."
"I ordered a pillow for my friends funeral and was not sure how it would look like as only £30. It arrived free shipping and I was so pleased with it."
"I would never use these people so my order was the first picture a bible I requested and the last 2 pics were what I received totally misrepresentation of what they provide when I called to complain."
"I have used Silky Bouquets twice. They have provided fantastic artificial flowers that look very real."
"I can’t recommend Silky Bouquets highly enough!! The talented ladies are just lovely and they literally worked magic to produce the most special guitar for a friend’s funeral!"
"DONNA THE MAMAGER IS UNBELIEVABLY RUDE. ACCUSING ME OF BEING THREATENING AND ABUSIVE BY SIMPLY ASKING WHY I HAD BEEN SENT AN UPSIDE DOWN CAPITAL T INSTEAD OF A NUMBER 1."
Delivery and Timeliness
Pros:
"Ordering online was easy, were sent updates along each step and received them in good time."
"They sent out a replacement that day and I received it today."
"First time we have used silky bouquets and the service was excellent place my order on Wednesday evening and got a email back next morning."
"The colour suits what my 5 month old should use for his great grandad."
"I received the most beautiful flowers with the colour and arrangement exactly as I wanted."
"The flowers arrived on time, well packaged and looking beautiful."
"We left it until the last minute to order (4 days before needed) and Silky Bouquets turned it around in 2 days."
"I wanted something a bit different to what they had on offer but they catered for me with no questions."
Cons:
"Ordered a coffin spray for my father's funeral was sent out the next day, unfortunately evri lost the parcel."
"Tried to get a refund on a parcel that never turned up for a memorial 3 weeks after the event."
"I ordered a wreath for St Patrick’s Day for my Grandmother’s grave. I ordered it late on Sunday night online. St Patrick’s Day was just 3 days later on the Wednesday."
"I would never use these people so my order was the first picture a bible I requested and the last 2 pics were what I received totally misrepresentation of what they provide."
"Anna the manager had no care for my disability as I stated that according to the arrival time it was not on time."
"I do not need the likes of this company to affect my health anymore. The company has proved their attitude towards clients."
"I wanted a heart shaped wreath in Leicester City colours for my brothers funeral and silky bouquets fulfilled my request."
"I've recently sent some absolutely beautiful artificial flowers for my children's late Nan and this company have been absolutely amazing!"