"Throughout the process Troy did an amazing job at keeping me informed every step of the way ensuring that the sale was kept on track."
"Communication through every aspect was brilliant, and she was always on hand to answer any questions or check that things were going through as they should."
"I was particularly pleased with Hanan’s attention to detail and approach to dealing with any issues and obstacles relating to the chain."
"The whole Imagine team have been patient and professional from start to finish."
"Always very helpful & polite when we have telephone conversations with them, very professional."
"Both dealt with my queries promptly and efficiently which I appreciated."
"The communication was absolutely fantastic and she always updated me every step of the way."
Cons:
"They always give excuses to omit what we really need from them."
"Tried to arrange a viewing for a property in Frogmore Avenue. Agent said that it’s waiting for the landlord to find out when it could be arranged. When my partner called next time, they just said it’s under offer."
"Very disappointed with this agency. They don't support tenants and landlord."
"Had to chase them dozens of times for same issues over and over again."
"Extremely difficult trying to arrange a property viewing with this company. My call was repeatedly redirected, and when I did connect with an agent I was told I would receive confirmation which I only received after pestering them on the phone for 4 days."
"The only difficulty i had with imagine is that during this time period i did have to chase Imagine frequently as i wasn't always updated/calls weren't returned."
"It's been almost a year... still half of the issues are pending and the team does not even bother to reply to messages now!"
Professionalism
Pros:
"We were very happy with the whole Team from Imagine Estate Watford i.e from Sales team to Admin team. they were all very excellent and professional in there job."
"Hanan Badry, the Sales Progressor is effective in following the transaction closely."
"David from Imagine... was so welcoming, polite, Helpful and most of all so knowledgeable about the property."
"I dealt with a very professional young lady within the letting department called Prudence and I couldn’t fault her."
"I had the pleasure of dealing with one of the nicest most genuine estate agents I have ever worked with, thank you Daniel Shultz."
"Ashley Orbell was excellent, very professional and knowledgable, head and shoulders above the rest."
"Daniel Schultz from Imagine Estate Agents, as cheesy as it sounds, has honestly been the best estate agent we have ever had the pleasure of dealing with."
Cons:
"Terrible. My strong recommendation is to avoid Imagine at all costs when selling your home. Untrustworthy to the point of being disgraceful."
"I can't speak as to other departments and/or staff, but there was a noticeable lack of professionalism and customer service skills throughout my experience with this agent."
"I believe I was directly lied to multiple times by Imagine staff about offers."
"I was told I would be notified as to the status of my offer but I expect they will not be in contact."
"Overall, my experience was pretty poor."
"How can you have offers when you didn’t had viewings? This is not professional..."
"Save yourself the regret and pick another estate agent in Watford."
Efficiency
Pros:
"We ended up moving into the nicest place we viewed, on the exact date we wanted to move."
"It did take a while to get the flat rented but we got there in the end."
"The return deposit process is quick after check-out and I recommend you to use their service."
"Imagine is very good throughout the whole rental process, from beginning which they arranged the Council tax, energy suppliers etc."
"Imagine also offers complimentary moving service which helps in setting up the council tax and all the utility bills which is a horrendous job in itself if we are to do ourselves."
"They have been very efficient, friendly and reliable throughout the whole process of re-letting my property so that there has been no vacant period between tenants."
"They were fast to set up viewings for us and incredibly accommodating and flexible with organising times that helped fit our working schedule."
Cons:
"The service is OK but I did find myself chasing a lot for updates, and pushing for a completion date."
"Good service and response only till the time we reserved the property, but it kept going down from then onwards!"
"The solicitors they recommend were fantastic and they communicated with them and us every step of the way."
"However one negative that caused a few issues were the solicitors that they recommended so maybe choose your own!"