Las Iguanas - Portsmouth - Gunwharf Quays Reviews Summary

Customer Service

Pros:

• "Dave was brilliant, very attentive & made it extra special for me."
• "Our waiter Dave made it special, his service was absolutely impeccable - funny, attentive, and friendly."
• "Dave our server was incredible! He looked after us from start to finish."
• "Our waitress Ana was incredibly helpful and made our experience at Las Iguanas much better!"
• "Ana was an Amazing server; made sure our drinks came speedy and made sure we were happy at all times!"
• "Our server Miguel was brilliant! He gave us amazing service, someone give the guy a pay rise!!"
• "We were served by the lovely ana, really great service, we did bottomless brunch and she made sure we never had an empty glass."
• "Thank you Ana for the great service, you’ve been wonderful! Great makeup by the way. Also, amazing food."

Cons:

• "The service was very slow, we had to ask 3 times for the bill which seemed expensive but we paid without questioning because we had been waiting so long."
• "Average food with disastrous service. Arrived at the restaurant at 6:45pm... Waited over 15 minutes to be seen to get any drinks."
• "Unfortunately, we did not go for any food but I have eaten here in the past and the food is to a high standard. But we recently went there just to have some cocktails. The staff was incredible and they even told us about If we join the group."
• "The food was excellent, the cocktails were amazing, the service was even spot on but the wait time was ridiculous!"
• "Disappointing! 50% of the menu wasn't available."
• "The only good thing going for this restaurant is the staff, they could not be more friendly or helpful. The food is of poor quality."
• "Service not very good on this visit. Waited ages for bar service before eating. Once food was ordered starters arrived quite quickly but the main course took ages."
• "Great service from beginning to the end, dave made sure we always hand a drink in hand and made our experience 10 times better, a lovely guy who genuinely cares about your experience in the restaurant."

Food Quality

Pros:

• "The food was also full of flavour and it’s definitely worth trying out the new additions on their menu as they won’t disappoint!"
• "Lovely Latin American food - lots of coconut, lime, fish and veggie options."
• "The food was very tasty and varied, each one had its own distinctness and all we're enjoyed."
• "Had a few starters/tapas which were good. The nachos were very tasty."
• "The food was excellent, the cocktails were amazing, the service was even spot on."
• "Food is amazing and the prices are reasonable! Cocktails were fab - 2 4 1."
• "Delicious food and great atmosphere."
• "Great food and cocktails loads of choice on the menu.. we would say this is quite expensive for what you get however it was VERY nice food."

Cons:

• "The dips they provided were quite bland; need the chef taste a little before service?"
• "50% of the menu wasn't available. The food we had was average at best, not worth the money."
• "Food is a hit or miss: the fajitas were good, however they didn't have the mixed one (marked as new item on the menu)."
• "Lots of dishes not available, the food we did order was nice. There was 3 cubicles in the ladies toilets, only one was open, it was a mess, sanitary bin over flowing, dirty nappy on the floor and smelly."
• "Food wasn’t good at all, chilli was bland, rice mediocre (no better than microwave rice which can be pinged at home), Mexican poppadum was rock hard, don't eat it unless you want to break your teeth!"
• "Unfortunately did not have the best experience here. Went for the bottomless brunch. Had to wait 45 minutes for our booked table."
• "Don't eat here, it was my daughter s 13th birthday, the service was a disaster, the food was not nice at all .over fried and burnt looking ,the curry was like cheap microwave dinner."
• "In my opinion the food was average quality. As per the pictures, I ordered a steak and their banana sticky toffee pudding. The steak was cooked to how I asked, but was rather tastless, luke-warm and small for a £20.00 portion."