Sainsbury's Reviews Summary

Customer Service

Pros:

• "Staff are pleasant and helpful."
• "Great store and staff."
• "The staff are very nice. Any time I have asked them where something is they have always taken me to the correct area."
• "Very helpful staff, my first time in this store and no idea where anything was plus in a hurry."
• "Thank you to Emily who kindly assisted me today, very much appreciated."
• "The staff is so friendly and helpful."
• "All the staff are very helpful and friendly."

Cons:

• "Staff not very helpful, needed a price check went to checkouts there was 5 members of staff talking about holidays."
• "Was disappointed with the customer service as I had a large heavy wardrobe I was not offered any help at all."
• "The staff (younger especially) are so rude and stand amongst themselves talking whilst customers are waiting."
• "Found staff in the garage very rude and unhelpful, only needed a receipt for fuel as pump had run out."
• "The staff were so rude and unhelpful."
• "Til no. 24, that employee should not be working here. Inefficient and unpleasant to look at."
• "Only downside is that they no longer seem to sell sunflower lanyards despite being informed that they do."

Store Layout & Facilities

Pros:

• "The store is spacious and offers a lot of peripheral services including dry cleaning and opticians."
• "The Argos in the store stocks most Argos products and what they don't have in stock they can order."
• "This is a medium-sized store with fully stocked shelves and very nice staff."
• "Large supermarket with petrol station and adequate parking, in a retail park offering a variety of outlets."
• "Large bright store with everything from food to home and gardens."
• "The store is well organized."
• "Has dry cleaning, a Carluccios Cafe and one of those kiddy learning centres."

Cons:

• "Only two tills manned with long queues at both."
• "Staffing levels are at times low and thus queues can get long."
• "Old fashioned feel to shop, polite staff, lots of empty shelves so could not get any of items I needed to fill my basket."
• "Not very good since December. Shelves not as full as they used to be."
• "Clean but a lot of empty shelves where they have not been restocked."
• "The shelves look empty and not stocked properly."
• "Clean but a lot of empty shelves where they have not been restocked which is what I find most weeks."

Accessibility & Convenience

Pros:

• "There is a very large car park as well as a petrol station and a recycling point."
• "Seemed to be a fair amount of parking bearing in mind location is edge of city centre."
• "Always easy to park. Great selection of fresh fruit and vegetables, wine and beers and much more :)"
• "Easy free two hour parking when you arrive, nicely laid out supermarket."
• "Very Good experience, arrived at around 3:00pm plenty of free parking spaces, and we got all the shopping that we needed."
• "Large car park with plenty of parking."
• "Good parking facilities with the possibility to refuel or check tyres pressure."

Cons:

• "Was kept waiting early morning what seemed like ages in the kiosk/paper queue due to your system being slow apparently."
• "Yeah, drove all the way to Sainsbury's last Friday afternoon only to find the whole store closed, a wasted visit."
• "Typical big Sainsbury's store - lots of the usual stuff and prices you'd expect. Plenty of parking but it was hugely busy when we went so parking was still tricky."
• "Great store, terrible car park."
• "Don't like the parking arrangement."
• "However it was a total nightmare regarding social distancing & keeping each other safe."
• "Very disappointed that Sainsburys has decided to limit time for shopping to 2 hours."