Manchester Marriott Victoria & Albert Hotel Reviews Summary

Staff and Service

Pros:

• "Reception staff was very polite and helpful."
• "The staff were super friendly and couldn’t do enough."
• "The staff, especially at reception, were outstanding. Very helpful and efficient."
• "Staff were very friendly, changed our room as was a bit claustrophobic, no problem for staff gave us a bigger better room."
• "Sara on reception went above and beyond her normal duties, helping me locate my missing phone, with such a reassuring manor."
• "Staff were friendly and efficient."
• "The staff were extremely friendly, professional and went out of their way to make us feel welcome."

Cons:

• "Bar Closed very early, even for residents and was out of stock of several spirits."
• "However for the price I expect both lifts to be working and better communication with staff."
• "As a result we appeared to be an unwelcome inconvenience, on the receiving end of abrupt service throughout the meal."
• "The service is not very nice."
• "They made us feel very bad, treated us like liars."
• "No offer to help with luggage. But staff chatting in reception."
• "Loads of staff chatting and walking around, it wasn't busy at the time, but they seem to look away and hard to catch their attention."

Location

Pros:

• "The hotel is so central and within walking distance to lots of bars and restaurants."
• "Great location, safe to walk."
• "The hotel is very conveniently situated whilst being outside of the main party areas and therefore not affected by noise."
• "Great location right next to Spinningfields."
• "The location is amazing and a short walk to the City center and great shopping and restaurants."
• "Good location, close enough to the amenities but nicely quiet for sleeping."
• "The location was excellent, situated right by the picturesque river and within walking distance of many of Manchester’s attractions."

Cons:

• "The location seemed strange. It was in the middle of a construction zone and was kind of difficult to get into."
• "Location isn't great, walls are very thin."
• "The only thing was all the building work around the hotel on other buildings means when you have windows open in the day there’s just building site noise constantly."
• "To make matters worse, there is construction all around, and when it's wet, it's a mess walking to/from the hotel."
• "We followed google maps from the station and it tried to take us down a road blocked by building works."
• "The hotel appears to be in a building site but there wasn't noise which was good."
• "The only downside is the building work on the same road which makes getting into the hotel a little tricky."

Rooms and Comfort

Pros:

• "The rooms are quiet and spacious."
• "The room was very comfortable and stylish."
• "The bedrooms were exactly as advertised. Bathrooms were very nice and the beds were extremely comfortable."
• "The room was a good size and the facilities were great."
• "Our room had 2 floors with 2 bedrooms and a living space. So lovely!"
• "Our room was spacious, clean and well equipped - comfy bed, large screen TV, en-suite bathroom, desk, sitting area, fully air conditioned with great views of the river Irwell."
• "The room was nice and quiet and very comfortable."

Cons:

• "The room felt very claustrophobic as somebody already mentioned - ceilings and door/wardrobe handles were very low."
• "The room heater was broken and not a great experience on a very cold night! The reception guy didn't seem bothered."
• "The King Room is surprisingly small."
• "Room is just below average, very old and no lighting! I mean it, NO LIGHTING!!"
• "The rooms have no overhead lights."
• "However, the doors to the room itself and the bathroom are VERY low."
• "Rooms felt cramped due to low ceilings."

Food and Dining

Pros:

• "I went with bed and breakfast and glad I did as all food fresh and tasty."
• "Nice food and drinks menu."
• "Breakfast very fresh and a good selection."
• "Breakfast was of excellent quality given that it was a buffet I didn't have high expectations but it was very tasty and all hot and replenished often."
• "Breakfast was excellent with lots of choice and I loved the fresh crusty loaf."
• "The food at the restaurant was delicious."
• "The restaurant food was delicious."

Cons:

• "Breakfast was good, only negative was the hot self service buffet food was cold."
• "Breakfast was a let down. There was full english as buffet but the quality felt a lot to be desired."
• "Also very disappointed no veggie cooked breakfast and no veggie option for lunch!"
• "Whilst the restaurant has been nicely refurbished, the food was of poor quality, that of a cheap pub chain standard, and not that of a four star hotel."
• "The breakfast was slow and I had to find someone to ask for coffee which was poor quality."
• "Food was lovely even though, even if bar staff gave me lunch menu at 7.30pm."
• "Dinner was fine but not outstanding."