Winn Solicitors Reviews Summary

Customer Service

Pros:

• "Every step of my claim was dealt with very professionally. The staff are always very friendly and put you at ease."
• "Billy was very helpful from the moment he spoke to me right up until getting off the phone. He promised to call me back at a certain time and did indeed do so."
• "Shauna put me at ease as what could have been a very stressful phone call. I decided to call Winn Solicitors as my partner has been a customer of theirs."
• "The very polite and helpful Marc helped me through the start process of handling my car insurance claim, he made the process stress free."

Cons:

• "Don’t inform you, terrible service, no apologies for the bad service nothing! What’s worse the offer they got from the 3rd isn’t even close to what they initially offered."
• "From the beginning they bombarded me with countless emails, calls and texts daily which was impossible to keep up with."
• "Found to be very unhelpful when the approved repairer wanted to write off my vehicle and pay me under its value."
• "Absolutely, search from your customers from Marshmallow... Absolutely ridiculous service."

Claims Handling Efficiency

Pros:

• "My claim was dealt with by Thomas. I felt at ease throughout the whole process. I was provided with a courtesy car the day after my incident."
• "Very reassuring, every thing was explained and dealt with quickly by Magdalena in the initial phone conversation."
• "Winn Solicitors dealt with my third party claim. They provided an excellent service. Courtesy car was provided on time."
• "I am barely 4 days into my claim experience with Winn, and so far, it has been anything but easy."

Cons:

• "Had my accident 13th June 2022 were an elderly lady hit into the side of me... Definitely the worse company I've ever dealt with."
• "Worst solicitors ever! Dealt with a case in 2019 and was absolutely terrible!"
• "Do not use this company. From the beginning they bombarded me with countless emails, calls and texts daily."
• "My first accident that wasn't my fault winn said they only take on cases that are 100% win my accident was 23/11/23 only last week I was informed that its going to be 50/50."

Professionalism and Expertise

Pros:

• "Aimee has went above and beyond to help me through this stressful time. I'm very happy how easy and helpful the call handlers have been."
• "Mr Dedman has been very friendly and informative. He was thorough and professional with going through questions."
• "I am writing to express my sincere appreciation for the outstanding professionalism and invaluable assistance provided by Max Simpson at Winn Solicitors."
• "Spoke to Sadie yesterday after someone crashed into my car. Very helpful, thorough and supportive."

Cons:

• "Do not trust this company!! Worst customer service I have ever witnessed - passed from person to person, hung up on multiple times."
• "Winn Solicitors have asked me for almost 20 bank statements so they can prove that I 'couldn't afford' the hire car they gave me."
• "Didn't get a proper examination. Needed CT scan. Gave me dumb doctor who was only in it for the quick pay."
• "Be very careful when dealing with this firm, after an incident where our vehicle was hit parked outside our house the insurance company referred us to them for representation."