KFC Paignton - Brixham Rd Reviews Summary

Service Quality

Pros:

• "We are in Devon on holiday, and this KFC has really friendly service, lovely hot, non greasy, fresh chicken, and plenty of chips."
• "With recent outfit and change in menu regarding the chickens they use, I found a massive difference and I will visit again & recommend."
• "Recently though, I returned & thus far the service has been fantastic, the wait is minimal, the food is piping hot & it's so much cheaper than Maccys."
• "Very pleased with the service love going to that store."
• "The staff are usually great, really cheerful and polite."
• "The staff is always friendly, the place is clean."
• "The assistants were very pleasant and helpful."

Cons:

• "Terrible service, waited 25 mins in the drive through with barely any cars around to then watch a load of staff wonder around like they didn't know where they were even."
• "Atrocious service and rude staff. Cold chips, missed parts of the order, no apologies."
• "Staff were apathetic to say the least."
• "VERY RUDE STAFF."
• "The service was rubbish as they was more interested in talking to each other than the customer."
• "Absolutely useless ignorant unfriendly staff."
• "Staff very disorganised."

Cleanliness

Pros:

• "The interior is clean and cool (in the summer)."
• "The takeaway was very clean."
• "Very clean, tidy. Extremely helpful, competent and effective... also, food was brilliant."

Cons:

• "The bins were overflowing."
• "Tables were dirty and not cleared. Floor was covered with litter and squished food."
• "Every table within the KFC food outlet was dirty, the floor was full of rubbish."
• "Dirty tables at 9.30pm at night when the place was dead."
• "Very dirty seats and floors and terrible staff."
• "Restaurant was dirty...floors full of food, tables not been wiped down & bins overflowing."
• "Absolutely vile!!!! The place looked like someone threw rubbish everywhere! There was food scattered on the floors and tables, bins where overflowing!"

Food Quality

Pros:

• "Chicken was good, fries were absolutely terrible."
• "Admittedly the food was cooked excellent when the order was eventually got correct."
• "The food was freshly cooked and very good."
• "The food was well cooked and hot."
• "The mix of chicken pieces was great too."
• "The food is always delicious."
• "Delicious, fresh, nothing forgotten."

Cons:

• "Order via App. After collecting and getting home, there were part order missing and chicken pieces were greasy and not fresh."
• "Used to love KFC, now awful. Chips have changed, now soggy musty potato."
• "Food was dry and chewy. It had been kept warm too long and not very nice at all."
• "The chicken was pink and although I raised this concern with a member of staff they told me it was the flavouring on the chicken."
• "The chicken was also undercooked and gave us diarrhea."
• "The chicken was so dry and boney hardly any meat at all."
• "Food was nasty you could squeeze the spicy wings and oil came out."

Order Accuracy

Pros:

• "Just want to say how much a credit Calum is to you, he served us at the drive through window Thursday early evening, such a polite young man after this experience I think Paignton kfc is not all bad well done Calum."

Cons:

• "Didn't get our order correct (left 2 things off) and overcharged for it."
• "Everytime i use the drive-thur my order is wrong! doesnt matter how busy or quiet!"
• "I ordered a box meal which is now about £10. the pice of chicken was a tiny chicken wing with no meat on it and the burger had half the chicken meat that it used to have."
• "9 times out of 10 even the simplest orders are given with errors and quite often it’s barely warm."
• "Food was OK annoyed that I didn't get any mash with my boneless bucket even though it was on my order and then they also forgot the gravy."
• "All orders collected before ours were in one way or another wrong - either missing items or wrong items."
• "Every single time there is a mistake but this time out of 3 box meals sharing box of fillets and a kids meal, we were missing the box meals."

Management and Staffing

Pros:

• "These places could be so good with a decent manager."
• "Staff work hard. Food is hit and mis depending what time and who is in charge."
• "Very helpful staff member helped us maximise our meal with all the various combos to satisfy everyone's hunger and my wallet."

Cons:

• "This is obviously down to bad management and understaffing."
• "The place needs more staff and better supervision."
• "Staff don't seem to be bothered about good customer service."
• "The problem with all fast food joints is they empty kids who hardly ever care about the job and only in it for a laugh."
• "Management need to sort themselves out."
• "Staff either have poor training or just don't want to be there."
• "This restaurant doesn't seem to have any management and is ran by kids who have very little customer service."