Troia Southbank Reviews Summary

Service

Pros:

• "The service we received was brilliant."
• "Service was exemplary."
• "Service was excellent as well."
• "The service was fast and the food was excellent."
• "Our server was very kind and came to us as soon as we needed them."
• "Attentive service without being overbearing and did not rush us away."
• "Service was great being attentive without being overbearing."

Cons:

• "Very rude staff I think he was called Mario."
• "However, service was horrendous."
• "Service was poor on our Saturday lunch time visit."
• "The wait staff was slow and inattentive but at least courteous."
• "Service was so bad! the waiter didn't hide his anger when I chose a different table than the one he suggested."
• "The service was non existent. Except for taking the order and serving the order."
• "Service really slow as I read before."

Food Quality

Pros:

• "A meal to remember, and a lovely atmosphere. Service was exemplary, and the food delicious."
• "Great food & service."
• "The burger was generous, with chunky fries, and the moussaka delicious."
• "Best baba ganoush I've had in years."
• "The food is fresh and delicious, entirely genuine and tasty."
• "The food was very good and the chefs made it nice and quickly."
• "The food was excellent !very fresh!"

Cons:

• "Food was sub standard and tourist trap prices)."
• "Pasta was nothing special. Orange juice and ice cream were store bought and not good quality."
• "The food was all stone cold and under cooked."
• "The food itself was far too much. Less is more. Not a very high standard."
• "Food not nice. Burger was £14 and no special at all. Meat just burnt."
• "Extremely small serving n chewy kebabs. Felt undercooked."
• "Food needs a lot of improvement."

Atmosphere & Location

Pros:

• "A meal to remember, and a lovely atmosphere."
• "The inside restaurant is lovely and also has a great outdoor seating area."
• "Location nearby Big Ben, London Eye and Waterloo Station is very convenient for tourists as well as commuters."
• "Nice atmosphere, creative furniture and good food."
• "Amazing venue, service was spectacular, the staff were very welcoming and respectful."
• "Great ambience. Perfect for two."
• "This place is such a gem! It has a lovely atmosphere and the service was awesome."

Cons:

• "Outside sitting area allows smoking so if you don't want to risk second smoke you are better off being inside."
• "The chairs are several inches too short. I've never seen anything quite like it, but it's weird and uncomfortable."
• "Very dirty, toilets were disgusting and the baby change was closed off as disabled toilet blocked."
• "Once it's busy you have to raise your voice a little to get the message across the table."
• "The furniture however seemed to be a size in between kids and average grown-ups which made it quite uncomfortable."
• "Poor acoustics in the building."
• "The service was rubbish and slow and only a few of the patio heaters actually worked."

Value

Pros:

• "Prices are very reasonable."
• "Such friendly staff! Service was slow but gave me free drinks and a lovely baklava too on the house."
• "Highly recommend for the quality of the food and the value."
• "Excellent value for money would highly recommend it to anyone."
• "The prices are reasonable as well."
• "Reasonable prices for the heart of London as well."
• "Value for money too."

Cons:

• "Food was sub standard and tourist trap prices)."
• "Very very rude and very high price for terrible service and really small portioned food."
• "They added a 20% surcharge for minimal service."
• "Food outrageous with burnt fish and expired peas."
• "£15 for fish and chips! Taking the absolute piss! And not only that....the virtue signalling at the bottom of your receipt is divisive and outright disgusting."
• "Expensive as hell for the small portions and the bad service."
• "I found it a little too expensive, though."