ASK Italian Reviews Summary

Service

Pros:

• "The service from David and Lee was perfection they are excellent hosts, friendly and very professional."
• "Staff were really nice and attentive."
• "Staff recognised our group and even asked if we would like the same again. Friendly staff and attentive without hovering."
• "The service at Malvern is very good, and very personable."
• "Staff were friendly and sociable, the food was lovely and arrived in good time."
• "The staff are friendly and helpful."
• "The waitress was lovely throughout, the food is fresh and delicious with a good portion size."

Cons:

• "Good food. Spoilt by unprofessional, discourteous staff with poor service."
• "She was rude, dismissive & told me 'we're going round in circles, I will write the bill off' and walked away."
• "Waited over 75 minutes for our meal."
• "Nobody to greet us for at least 5 minutes, then for placing order we had to waive for attention."
• "Even though the restaurant was half empty we were told it was fully booked so they seated us outside where we have been mainly ignored."
• "Shoot the manager, waited 30 mins for someone to give us a menu on a pre booked sunday night meal."
• "Very poor service, the food was nice, but left on top of the counter for a while."

Atmosphere

Pros:

• "A great place to sit in the little upstairs courtyard or by the big open windows."
• "Totally Covid compliant with the tables spaciously laid out."
• "Spacious and modern restaurant in Malvern that is good for all sized groups."
• "Lots of choice and the food was quick. Lots of seating inside and out and it feels very Mediterranean in the courtyard."
• "Great decor, nice staff."
• "Amazing service and great food. It is also in a great view of the town."
• "For a chain it was super individual and on trend and even the view was amazing!!"

Cons:

• "It was windy outside and the backdoor where opening by itself... and they didn't care."
• "If it wasn't for the dull and cold atmosphere and somewhat inattentive staff, it'd be a lot closer to a five star rating."
• "Very busy and a bit noisy as we were sitting underneath a speaker blasting out music."
• "If you sit out the back, try to sit closer to the building as the bin store is right down the bottom."
• "There's a lot of noise from the street which makes conversation difficult."
• "The atmosphere was similar to that of an independent Italian... Now, it's just a bit rubbish really."
• "The restaurant is all upstairs and not disabled accessible."

Food Quality

Pros:

• "Lovely place, it is perfect for groups. The pesto I had was full of flavor and garlic bread tasted fresh and without too much grease."
• "Never thought I would eat pizza with garlic dip in my entire life, but it’s SO!! good here."
• "All food was served in good time, was well presented and tasted very nice."
• "Really tasty food, the vegan dough balls were great and the aubergine vegan pasta was yummy as well."
• "Food was delicious and had lots of vegan options which was brilliant!"
• "The food was delicious, and served promptly."
• "A wonderful selection of food, the food is fresh and delicious with a good portion size."