"We had one small problem with the heating controls and phoned the Just Go helpline and we got it sorted immediately with brilliant customer service."
"Credit to Just Go -within 4 hours we were on the road ago in an alternative vehicle and had a wonderful trip around Ireland."
"Very friendly and helpful staff."
"Their video briefing and handover was professionally handled by 'Andy' at their Edi base."
"Just Go service centre helped us out while we were away from home working from our motorhome and a problem meant we were without water."
"They dealt with very quickly and reasonably."
"Anyone we dealt with was helpful and professional."
Cons:
"That’s a shame as I was going to hire a motor home from them but there is too much bad reviews."
"Sorry to say the after sales service has, in our experience, been extremely poor."
"Had very poor customer service to resolve, and calls were never returned as promised."
"Since -NO FURTHER COMMUNICATION OR RESPONSE WHATSOEVER DESPITE NUMEROUS REQUESTS."
"The customer service was appalling, not helpful whatsoever."
"Non existent customer service i should have trusted the reviews left below... - avoid them frankly."
"There was absolutely no cooperation from customer services to resolve things in a satisfactory manner."
Vehicle Quality
Pros:
"I was impressed with the amount of information available before we collected the motorhome, and with the quality of the vehicle once we picked it up."
"The motor home was practically brand new, spacious and comfortable."
"Thank you Just Go for a great vehicle which made our holiday a special one."
"We were so lucky to be the first ones to take that motorhome on the road, so it was brand new."
"RVs are very new a powerful, very clean, they have WC, shower, oven, gas, electricity, USB plugs almost everywhere inside the van to plug and recharge your devices."
"The vehicle itself was presented well, clean and like new."
"The motor home itself seemed to be in great order, clean and modern and fit for purpose."
Cons:
"Habitation door doesn't lock on the inside!"
"Night ONE - The leisure battery showing charge of 98%... WRONG! 5 minutes later whilst the gas oven was on, lights out, leisure battery dead, pitch black outside."
"Food went to waste as oven wouldn't stay on plus we had to 're boost the electric and gas each day."
"The campervan we hired was a year old. Very comfortable and clean. We had some issues with screws loosening."
"Damage was incurred that was no fault of ours and they Charged almost 2k for parts that cost £350!!!!"
"The bed covering were filthy and the previous renters food and water was left. The van was dirty too!"
"Grey water valve would not open (had to take time out of holiday to get fixed)."
Value for Money
Pros:
"Good RV's, very good price, and very helpful people there."
"The linen packages included the warmest most comfortable covers and nice size bath towels."
"We were issued a 2 year old roller team Motorhome and it was modern and finished with high quality leather seats and best of lights and appliances inside."
"It cost just £650 for a week in late May 2021, for a £55K plus vehicle, this is excellent value."
"The vehicle, an especially spacious Ford auto, fast and economical with only 11,000 miles old. Spotlessly clean with a fresh modern grey decor."
"Both were absolutely amazing, very clean, brand spanking new, fuel efficient, everything you need really."
"Motorhome was almost new, clean, good to drive and got good economy."
Cons:
"For that reason I would not use again and they’ve missed out on endless years of potential custom from myself and family to a competitor."
"While the employees are kind they have no flexibility regarding refunds."
"So very disappointed in Just Go’s inability to reconsider their policy on returning vehicles with a full tank, given the current petrol crisis circumstances."
"And if one cancels two weeks ahead of the start of one's planned trip one receives a maximum of 50%."
"They are your best friend when you are handing them over the best part of 60,000 yet the second you drive off and you come into issues they don’t care."
"For £1 they will fleece, and change you £ 40. Yes. 40 times the cost."
"We paid over the odds for the motorhome and got awful value for money."
Customer Experience
Pros:
"This was our first time hiring a Motorhome, so as expected we were a little cautious, but the full experience from booking, to collecting to dropping off was so easy!"
"The handover process was so smooth and the guide book plus the videos makes it easy for even a 10 yr old to become pro."
"We have thoroughly enjoyed both our trips using Just Go motorhomes."
"Pick up on day one was smooth and professional with clear instructions on how to use the features of the vehicle."
"Served by a lovely lady named SCARLET, she handed the vehicle to us with all the information we needed."
"After a really informative and welcoming greeting from their reception staff, I was shown around the vehicle and became immediately impressed."
"From initial query right through to booking and return the team were polite, helpful and very informative."
Cons:
"Ignored for an hour until we complained, then filled out paperwork and waited two more hours for our vehicle."
"The motorhome was advertised with 19000 miles but when we got there we found out they sold that one and they only had the 28000 left."
"After having a terrible experience with this company, I did some searching online, only to realise there are others who've had the same thing happen to them!"
"Gas system failed(had to spend ages on phone to get the system in a state it partially worked."
"The staff were friendly but systems and processes disorganised or inefficient."
"Emergency number did not answer."
"After waiting an hour and half we finally got on the road."