The Motorhome Holiday Company Reviews Summary

Customer Service

Pros:

• "They are so helpful and their levels of customer service, go above and beyond anything I have experienced in years and years of business."
• "Matt and all his staff are so friendly and helpful."
• "The whole team were incredibly efficient, helpful and very friendly."
• "Their customer service was friendly and helpful, and they took time to explain how everything worked before we set off."
• "The customer service is second to none and the motorhomes are brilliant."
• "Just amazing customer service from start to finish."
• "Matt's approach to customer service is exemplar from the first touch enquiry phone call."

Cons:

• "Very bad customer service." (In reference to a specific interaction with a staff member)
• "The chap we spoke to was very rude indeed, he dictated to us that our 4 day hire required wasn't enough time to drive to Scotland and we should not go."

Motorhome Quality

Pros:

• "The van was clean, comfortable, and very well equipped."
• "All the motor homes are new and modern."
• "The vehicle was well looked after, clean and had all of the equipment you might need, and then some."
• "The motorhome was spotless throughout, and had everything that we needed to enjoy our weekend in comfort."
• "The motorhome was in pristine condition and spotlessly clean."
• "The motorhome was modern, comfortable, spacious and well stocked with all of the accessories one might forget if planning their own trip."
• "The vehicles are maintained to the highest standards."

Cons:

• "Unfortunately the campervan that we booked developed an engine problem shortly after pickup."
• "Unfortunately on day 2 we had major issues with the motorhome (engine issues) and had to be towed to a garage."
• "Our only issue was that we hit a road sign and smashed the near side indicator on the door mirror."

Staff and Support

Pros:

• "Absolutely fabulous staff at the Motorhome Company from Matt giving great advice and to Jordon who has been amazing with helping us."
• "Matt has been so helpful from the moment we enquired to book it, nothing was too much trouble."
• "Matt and the team were exceptionally helpful at every stage."
• "Matt is more than helpful even out of hours."
• "Matt did a fantastic job in sorting out a tyre replacement and got us moving again."
• "Matt and the team are great, guiding you through everything every step of the way."
• "Jordan was superb in explaining how everything worked and went well beyond the call of duty in helping us out with our sick car whilst we were away for which we were very grateful."

Cons:

• "My only feedback is that from talking with Matt, this type of issue (breaking down 550 miles away from home) hasn't happened before, therefore having a more confirmed contingency plan would be great."