Spaceships Campervan & Motorhome Rentals Reviews Summary

Vehicle Quality

Pros:

• "The motorhome was warm, comfortable and well-equipped - and very straightforward to drive."
• "No issues with the van; it was great, exactly what we ordered. To a very high standard & very well equipped with everything you need."
• "The vehicle itself was excellent and lovely to drive."
• "The vehicle (2018) had been mantained well and the few minor incidents I experienced when travelling were handled smoothly."
• "The van was super clean and very new."
• "The VW camper was fantastic. Ours was nearly brand-new and perfectly clean and tidy."
• "The motor home was comfortable, clean and reliable."

Cons:

• "Don't expect a spaceship to be new."
• "The van was used... well used by the time we had it. It probably was not worn and modern a very long time ago, but it was very near the end of its life by the time we had it."
• "There were no ramps in the motor home, to balance the vehicle."
• "The middle 'double bed' is so small both in length and width that it's really for short adults or children."
• "Camper was extremely old and could barely handle a short drive, let alone a European road trip."
• "Some of the windows were broken, some of the door hinges were broken and the TV didn't seem to work."
• "The vehicles were outdated and their interior arrangement was poor."

Customer Service

Pros:

• "Definitely great fun and great value for money and an awesome friendly and helpful team behind the scenes."
• "The friendliness and thoroughness of the staff had me on the road with little effort in no time."
• "We were greeted by Rieke who was really helpful and made sure we got on the road as quickly as possible."
• "Ryan and the team at Spaceships were extremely professional and responsive to assist us throughout the whole journey."
• "The staff at Spaceships were great from the very start."
• "The staff was very friendly and helpful."
• "The service was excellent and the staff at Spaceships very friendly and helpful."

Cons:

• "Overall very disappointing especially when I raised these issues when returning the vehicle but received no apology."
• "It was literally impossible to get a hold of anyone competent to help us with any issues throughout this entire process."
• "Customer service was appalling and we personally spent approximately 500 euros on repairs that Spaceships refused to reimburse."
• "I would NOT recommend Spaceships. Especially, how they have handled our dispute."
• "I phoned customer services but conveniently there closed in the evening and all weekend."
• "I fear if something extremely dangerous happened and you needed to get in contact with them, Spaceships is not to be trusted."
• "The customer service from Ryan was absolutely shocking."

Value for Money

Pros:

• "The value for money was exceptional considering it included full insurance (at the UK and the Europe as well) plus road side assist."
• "Great value for money. I have already booked my next trip with them."
• "They have the best price anywhere and great service."
• "For the price the spaceships are seriously good value."
• "It was way cheaper than going in hostel or hotel or airbnb."
• "An economical way to travel with accommodation and freedom."
• "It was excellent value for money for our longer-term trip."

Cons:

• "We ordered the optional European Travel and Platinum Bundles (total cost of nearly £150) but felt short changed as the electrical power convertor did not work and we only received 2 duvets."
• "This mistake resulted in a loss of $428 (50% of the full booking price for a booking that was never confirmed nor cancelled)."
• "Spaceships offered us 1.5 days refund on our rental fees - but this is just plain insufficient."
• "Although relatively mid-range priced, not recommended for the value you get."
• "We were then very surprised and frustrated to be told the significant mechanics bill would not be refunded."
• "I also wanted to add that the insurance we had chose to pay from from the start actually cost double the re-imbursement of the accident."
• "Their customer service response was defensive and blaming us on all accounts for their mistakes."