The Ivy Kensington Brasserie Reviews Summary

Service

Pros:

• "The service was very friendly and helpful and very quick!"
• "Staff did great job, our order came fast and overall experience was great."
• "Smart restaurant with great service."
• "The service was attentive, efficient and friendly."
• "Great service (fast and friendly), good food."
• "The service was extraordinary as always with Ivy."
• "The staff even had the decency to come over and apologise for the delay in giving us the anniversary dessert 🍮 which stood out to me personally as well."

Cons:

• "Service is slow and the server should avoid wearing red thread bracelets that touch customers food when the plates are served."
• "Excellent food, very slow service (didn't see the Main Course for over an hour), loud pop music."
• "Service was bellow par sadly; a friend ordered pancakes and was served waffles & eggs."
• "The service was slow and unorganised."
• "We waited almost an hour for our starters."
• "Service was a little slow but it was packed so I suppose it’s to be expected."
• "The service after 5pm was poor. They got orders incorrect, not very attentive to the tables."

Food Quality

Pros:

• "The food from the Crab and Salmon to Lamb rump was very delicious!!"
• "Had fish pie as one of the specials. It was so tasty!"
• "The food was tasty."
• "The food quality was excellent in general."
• "The food was so delicious, I had the shepherds pie and my sister had the salmon fishcakes."
• "The food looked nice and tasted excellent, definitely worth a visit🥂."
• "The food was incredibly delicious."

Cons:

• "The main disappointment was the fish and chips. The batter was very soggy."
• "Disappointed with the food however."
• "The food was either bland or too salty."
• "Burger was bland. The desert chocolate bomb was sticky and inedible as the caramel went solid after a minute."
• "The food is really good but whatever you do do not get the ribeye steak."
• "Bread was hard as a rock. Burger had no flavor."
• "Given that you pay £28 for a 8oz fillet steak I didn't expect it to be as tough as it was."

Ambiance

Pros:

• "The ambiance is faultless you really feel special."
• "Great atmosphere and the decor is lovely."
• "The decor and atmosphere was incredible."
• "Consistently great ambience, excellent service."
• "Quite a lively place with high ceilings and lots of colour and flowers."
• "The atmosphere and decor was beautiful."
• "The decor and vibe inside made for a wonderful evening."

Cons:

• "Our table was a little small in considering the number of people we have, which diminish the quality of the dining experience."
• "Food was good but the place is so acoustic that we had to shout to hear each other."
• "The venue is still littered with detritus and crumbs from the evening before."
• "Sadly tables were very tightly packed in which is disappointing."
• "This place is very nice to look at and is super busy you have to talk loud but I expected a touch more food for the price."
• "We waited almost an hour for our starters which tasted like they came out of a freezer."
• "The place is so acoustic that we had to shout to hear each other."

Value for Money

Pros:

• "For the location and quality of dining, the prices are very fair."
• "The prices are OK for that part of town, or any other place."
• "The price is perfectly reasonable for what you get."
• "The cost was very reasonable, too - just around 11 GPB."
• "Great value for money with starters priced between £6-£14 and main course up to £30."
• "Price points are affordable."
• "Good food, not too overpriced."

Cons:

• "Overall, good restaurant but overpriced given the quality of starters and mains."
• "Extortionate prices."
• "We paid £50 each !!!! Total rip off."
• "Over priced for what it is."
• "However, I find prices to be 10-20% more expensive than what they should be, in my opinion, for the quality and quantity of the food that you actually get."
• "200ml coke £4!!"
• "Our bill was £160 and was a poor experience and definitely not value for money."