Aston Martin Newcastle Reviews Summary

Customer Service

Pros:

• "The Newcastle team is an absolute pleasure to deal with from the moment you walk thru the door."
• "Everyone is so professional and cant do enough for you."
• "Stephen was extremely professional and a pleasure to deal with throughout the process."
• "James was a pleasure to deal with. It's not every day you buy an Aston and he made the whole experience feel very special."
• "The Team at AML Newcastle are a credit to the Aston Martin brand! Nothing was too much trouble and the professionalism was as good as their cars."
• "I’ve said it before and I’ll say it again, Aston Martin Newcastle is the best customer service experience out there."
• "Absolutely delighted with the level of service I received from the staff here (Reece in particular)."

Cons:

• "Personally I found the staff less than enthusiastic and possibly quite amateur."
• "Funny when the staff think you are not a potential customer."
• "After visiting the showroom at lunchtime today with my husband we left feeling really quite humiliated."
• "It was made quite clear by the floor salesman that we were not welcome to browse."
• "Never judge a book by its cover, Mr Turton jnr. Was right to take business elsewhere."

Sales Experience

Pros:

• "Special thanks to Chris Hall for spending time to take me through the full range of cars, understand my needs and find the right options and deal structure for me."
• "Paul the DP couldn’t do enough for me. Smooth buying process and an immaculate car."
• "Living in Basingstoke and 300 miles away I was buying remotely and the whole transaction from agreeing a sale to getting the car delivered today by Daniel was the most professional I have ever dealt with."
• "Carl was brilliant from the first phone call to picking car up, did everything he said he would."
• "I just purchased a used volvo s80 from aston martin newcastle and I must say it was a most pleasant experience."
• "I purchased a Audi RS4 from Malcom at Aston Martin Newcastle last week and it was a professional experience from the initial enquiry through to collection."
• "Thank you to the whole team at Aston Martin Newcastle, especially Carl Lightley who made my whole experience purchasing a DB11 stress free and enjoyable."

Cons:

• "I bought a car from Newcastle a year ago and the car had a few issues."

After Sales Service

Pros:

• "When I returned I found my car looking brand new - not only had they sorted everything but Usif had done a fantastic job valeting it - without being asked."
• "The hi level of after sales care is the best I have ever experienced in many years of buying vehicles."
• "Stephen Wicks in the service department is fantastic, every detail looked into, everything on time and great contact."
• "Recently had a car serviced and a minor problem was found. Guys sorted it quickly and were even able to get the factory to contribute to the cost."
• "A big thank you to all the staff at Aston Martin Newcastle - going above and beyond after my car needed minor paint repairs."
• "Just had my aston serviced today and as always Stephen and his team have done a excellent job yet again."
• "The service department at Aston Martin Newcastle is better than any service department I have ever experienced in my 40 years driving experience."

Cons:

• "No negative comments identified that fit the criteria."

Showroom Experience

Pros:

• "I would like to thank staff at Aston Martin Newcastle this afternoon. Who just let my Son and his bestie full play with all the beautiful Aston Martins on the top floor of the showroom."
• "Called in here to have a look around the showroom and the cars and was blown away by the friendliness of the staff."
• "Apart from getting to see a number of high end cars you can also see the mechanics working from one of the rooms inside the showroom."
• "Fantastic modern show room and always a great selection of new and used cars."
• "The new showroom in Newcastle is worth a visit."

Cons:

• "No negative comments identified that fit the criteria."

Community and Events

Pros:

• "Moreover, the dealership epitomizes the AM culture and lifestyle expressed first and foremost thru a genuine love of the cars they sell, thru to helping owners get what they want from AM ownership, be that thru performance driving instruction (superb), or a fantastic calendar of social events."
• "Thanks to Paul Thursby and his team at Aston Martin Newcastle for arranging a great track day at Croft on Thursday."
• "Another day organised by Aston Martin Newcastle. The brand is showing everyone just how well they are doing with the design of their new cars."

Cons:

• "No negative comments identified that fit the criteria."

Value and Appreciation

Pros:

• "I have been looked after by the guys at AM Newcastle for many years. Always faultless service and they appreciate some of us enthusiast owners aren't millionaires."
• "I am a returning customer of Aston Martin Newcastle, which I strongly believe is the best reference any business can have."
• "One final word to describe aston martin newcastle OUTSTANDING."
• "They even wrapped the car in brand new tires on all four corners and bought the service and MOT up to date….you won’t be disappointed if you buy from them!!!"

Cons:

• "No negative comments identified that fit the criteria."