Address: Kemp House, 152-160 City Rd, London EC1V 2NX, United Kingdom
Phone: +442030260203
Rating: 3.8
based on 97 reviews.
Customer Service and Management
Pros:
"The customer service is great, they always inform us in advance about any upcoming changes."
"Customer service was superb! very helpful! My landlord was very happy and I got my deposit back!"
"The staff have been friendly and reliable so I am extremely pleased."
Cons:
"However, the process and management, the manager in particular were dreadful."
"The manager was rude and said he would cancel the job if this wasn’t paid."
"When contacted the company complaining about it they were not helpful at all."
"Tried numerous times to speak to Kristine about getting a refund and they just say it was outside the 72hour period for complaining."
"No exception made for returning customers."
"This place has just debited my card for the same service provided over six months ago."
"They are currently ignoring my emails, please stay away."
"DO NOT TRUST THIS COMPANY. I would insist that anyone reading this uses mine & the other negative experiences on Google to persuade you to never risk using this company."
Cleaning Quality
Pros:
"The end result was very good with lovely ladies carrying out the clean."
"The flat was sparkling clean and our landlord even asked if we can pass by the name of the company as they were impressed."
"I highly recommend this service! I got them for an end-of-tenancy cleaning, their price was reasonable, the booking was very easy and transparent."
Cons:
"They didn’t clean a single thing and they were supposed to clean my carpets but never did."
"The kitchen cupboard and appliances were not done in the satisfactory condition either."
"Awful service! They cancelled the booking and did not provide us with the new date."
"It is not professional cleaning at all, I had to go back myself and clean after!"
"They charge a large sum and do a bad job."
"Worst end of tenancy cleaners on the market who charge a large sum and do a bad job."
"Didn't complete job. Booked for an end of tenancy job. Smears in the bathroom, balcony wasn't cleaned."
"The cleaner turned up 4 hours late and the worst thing is I'm not even sure he has cleaned the place at all."
Reliability and Punctuality
Pros:
"They were prompt, quick and professional. Also communicated throughout and even managed to come early (having asked)."
Cons:
"They cancelled the booking and did not provide us with the new date when we let them know our availability."
"I booked an end of tenancy cleaning for a 1bed flat with them with extra steam carpet cleaning for 2 rooms and oven cleaning. Overall very disappointed, I do not recommend."
"I booked an end of tenancy clean. It was supposed to last 3-4 hours but I got a call after 2 hours saying they were done."
"We booked Cleaners of London to carry out both a start of tenancy clean and an end of tenancy clean. They did not turn up to the end of tenancy clean and refused to refund my deposit payment."
"The cleaners arrived 45 minutes late without any communication to us that they wouldn't be on time."
"I had booked a cleaning for 12 midday on a Saturday and was told the day before the second cleaner would arrive 30 mins late. On the day the first cleaner showed up 30 mins late."
"Our cleaners never turned up and when we phoned they wouldn’t organise for us to get a replacement."
Price and Value
Pros:
"I highly recommend this service! The price was reasonable, the booking was very easy and transparent."
"They made effort to make sure that bathrooms, bedrooms, living room and passage was looking perfect for a family event."
Cons:
"On arrival I was called to say I would have to pay an additional £200 as the house was bigger than expected."
"The cleaner came in late, very rude and impatient, and charged another £50 which was not mentioned in the initial quote."
"I was charged £140 for 2 hours of cleaning. None of the walls were cleaned or the light fittings."
"Paid for an end of tenancy clean and deep clean of all carpets. I was told this was a 4 person job, however they only sent 1 cleaner who very forcefully demanded more money than was quoted."
"I was charged extra for the cleaner to go back and finish the work he was supposed to have already done."
"I paid £185 for end of tenancy/ post build clean on a 2 bed flat. Blinds not cleaned, basement not cleaned, some windowsills not cleaned."
"The cleaning failed on the tenancy inventory checkout. I shared with them this information the agreed to re-clean the property as the guarantee a return of deposit from landlord. They did not show up!"
Communication and Professionalism
Pros:
"Their communications were very clear and the cleaner did a great job in the apartment, and all in schedule."
"It was a pleasure to work with Cleaners of London. The cleaner was extremely kind, on time, communicative and did a very very thorough job!"
Cons:
"They then spent all of Tuesday ignoring all our phone calls. We know this because we called them from a different phone and they immediately answered."
"Just move in to my new studio and got some structural work done as well as cosmetic. These guys really helped me get rid of the mess that all the materials used left."
"I caught the cleaner on CCTV going through drawers in the bedroom. He was not cleaning them. He was holding up my wife’s knickers - total weirdo."
"BEWARE of this company and please read this before deciding to book with them! Cleaners of London's prices look appealing but in reality you will end up paying double for the work they have not done!"
"This company is a sham and I wish I had never booked with them. The cleaners barely cleaned my flat and damaged the floorboards in the process."