King's College Hospital Reviews Summary

Emergency Department (A&E)

Pros:

• "They were really thorough and explained everything really well, despite having loads of patients to see and being really busy as ever."
• "I saw Dr Emran Khan in Endocrinology department. He was very friendly and took the time to explain things to me including diagrams and pictures so I could understand."
• "All the nurses at the Murrey Falconer ward worked very hard. I couldn't have felt more cared for."
• "I was amazed at how quick I was booked in and seen by a doctor."
• "In A&E Jordan was absolutely fantastic and very quick service."
• "Has an excellent emergency team with specialists in each department."
• "Once seen staff were efficient, sympathetic and gave good advice."

Cons:

• "Please dont prefer this hospital for A&E. Due to less number of staff the wait time is huge."
• "I waited 3 hours in the waiting room only to be eventually seen by a registrar."
• "The worst hospital ever! I went to the hospital at A&E at 11.00am and waited there until 9:30pm and still the doctor did not see me."
• "Waited in A&E on Friday 8th April for 12 hours only to not be seen by any doctors or nurses."
• "12-hour wait in A&E."
• "Waiting times in A&E are incredibly long."
• "I also have a negative experience with A&E and strongly advise to avoid it. I was waiting in 'urgent' care for 7 hours."

Staff and Service Quality

Pros:

• "Princess King's College Hospital exceeded my expectations with its exceptional healthcare services."
• "Even the student midwives are very competent. I always leave feeling well informed and cared for."
• "The dedicated staff and state-of-the-art facilities ensured my comfort and recovery."
• "The staff, doctors, nurses and receptionist were so lovely."
• "The staff were amazing and so wonderful during my stay."
• "Amazing hospital and all staff from the consultants to the receptionists are helpful, supportive and friendly."
• "Every single member of staff I dealt with during my stay - all doctors, nurses, cleaners, the catering lady - were absolute ANGELS."

Cons:

• "Please, please don’t come here, go to literally any other hospital even if it’s much further away."
• "If you want my advice, DO NOT go with King's college hospital for a procedure as they do not care about their patient's wellbeing."
• "Communication is non existent. Asking for an update. No one comes back to you."
• "very rude staff. I was in general altrasound department for injection in my knee."
• "The receptionist on shift at the time was very rude and dismissive."
• "They were very rude and they didn’t assist her at all. Racist stuff, and unprofessional."
• "The staff are rude and they degrade you saying you are not right in the head."

Facilities and Accessibility

Pros:

• "The hospital's thoughtful organization made navigation a breeze, with clear signage guiding me to the correct departments effortlessly."
• "The hospital is very well served by public transport, the bus stops are all outside the hospital gate and Denmark Hill Station no more than a 5 minute walk."
• "The hospital is fully wheelchair/stroller accessible with accessible path, ramps, lifts and accessible toilets for all with even baby changing stations in them."
• "The hospital has good facilities with cafes and shops inside and good signage to get around."
• "This location truly does set an excellent precedent for the NHS."

Cons:

• "Building accessible but waiting area cramped and not wheelchair friendly."
• "The only downside was the lift didn't work & as I'm disabled & in a wheelchair, it made it difficult for me to deal with the narrow stairs."
• "It is absolutely shocking people have to either wait standing up or sitting on the floor."
• "The costa coffee shops and also the M&s simply foods are too small especially for visitors."
• "Impossible to park in suitable place to get the wheelchair ramp down and wheelchair out of the car."
• "This hospital considering its a major London hospital has ZERO parking for patients and visitors which is a disgrace."
• "The hospital was dirty, blood on the floor and felt uncomfortable due to hygiene standards."