Stellantis &You Peugeot Chingford Reviews Summary

Customer Service

Pros:

• "Big thanks to Walid who has provided an excellent service. Very clear with information and efficient when arranging vehicle collection etc."
• "If he's available, ask for Walid, you'll get a fantastic service, I can't recommend him enough. He made the whole purchasing experience really painless!"
• "Dominic and the team at Stellantis were all extremely helpful. Everything went smoothly, the service almost felt too good to be true!"
• "Everytime I’ve gone to Stellantis & Peugeot my experience has been 10/10. Ozan was very professional and very friendly to us."
• "Great customer care and service by Dominic. Dominic was very helpful and explained everything about the car in detail and answered any questions."

Cons:

• "** AVOID THIS GARAGE AT ALL COSTS ** Their staff are rude, and their customer service is appalling."
• "The issue that made me take my car there was not fixed as I found out on the email they sent me."
• "Stood at the reception waiting to be welcomed and directed but everyone was busy attending to customers, few walked past and didn't utter a word."
• "Extremely rude receptionist when I called to enquire about booking an appointment. The level of customer service has fallen below the standard of Peugeot."
• "Service and repairs - TERRIBLE CUSTOMER SERVICES. AVOID!!! But good job to CHRIS - ask for him and don't deal with anyone else."

Vehicle Service and Repair

Pros:

• "As usual, the service was excellent, I particularly liked the videos as the car was being serviced."
• "Had my car serviced today together with free change of the seal (leaking engine oil). I dealt with Elisavet - service manager who was very polite and helpful!"

Cons:

• "Waited 3 weeks for appointment (08.08.2023) to repair my Peugeot 2008. Stellantis and You Peugeot Chingford ran diagnostic tests for faults for £168 but I did not get notifications or updates during the day."
• "Took my car in for it's MOT. All was great until I realised, on the motorway on the way home, my Aircon no longer worked!"
• "The car came with a few issues, which should have been checked properly by the workshop prior to selling it, which was a shame as it caused me stress, waste of time as well as money as I took time off work 3 times to bring the car to be repaired in the first month of purchase."
• "Overcharged £250 in the payment process - took numerous calls and chasing to get it back over a MONTH later."

Purchase and Delivery Experience

Pros:

• "Had a 5 star experience with Peugeot Chingford, the senior sales advisor Ozan and Manager Michael attended to all our needs. We bought 2 new 208e Electric vehicles as company cars and we are extremely happy with the cars and service from the staff."
• "I purchased a vehicle online for home delivery and received an excellent service from their sales advisor, Walid. It arrived on time and was in the advertised condition. I was kept informed by phone, videos and emails during the whole process."
• "I recently purchased a car from Peugeot and had the pleasure of working with one of their salesmen. I cannot say enough good things about the experience."

Cons:

• "I have been messed around on three separate occasions by the Chingford branch after being asked to bring the car in for a recall."
• "I purchased a car (Peugeot 2008 estate car) back in November 2022, and it still has not arrived! I was originally dealing with Panayiotis, who told me the car would come within 3 months, to then read on my agreement that it would be at least 6 months!"