Specsavers Opticians and Audiologists - London - Stratford Reviews Summary

Customer Service

Pros:

• "Amy was absolutely fantastic support on the phone today."
• "I was served with excellent customer service by Mr. Mabz on that day."
• "Claire Adams, the optician I saw on the day was just incredible – friendly, professional, supportive, and able to explain everything in a plain language."
• "The service and professionalism offered by Sahana was fantastic, ably supported by her colleague."
• "Astounding service provided by knowledgeable staff."
• "Great Customer service by Chantelle today."
• "Fantastic staff! I had the pleasure of being served by Sai, Ameera and Linda who offered me fantastic service."

Cons:

• "Awful service and confrontational staff with significant lack of management."
• "Pretty disappointed with the customer service."
• "Instant regret upon entering this store. It is a great example of complete Inefficient process."
• "The most incompetent people I have every had to deal with."
• "Whoever is the managers this place needs to have a staff meeting. We are PAYING for your service, we should be treated with respect and care!"
• "Very poor customer service. Staff at the Stratford store don't even pick up the phone."
• "Telephone contact is almost impossible."

Store Experience

Pros:

• "The staffs were friendly and kind."
• "Good standards of hygiene during pandemic."
• "Staff were accommodating, warm and welcoming. They went out of their way to be helpful."
• "Lovely staff. Great opticians who thoroughly check eyes. Sales staff are caring and establish your needs rather than just selling."
• "Really great service from the staff."
• "One of the best customer service experiences I've had in a long time."
• "On the positive side, the staffs are helpful and friendly toward their customers like myself, the eye specialist is patent and caring on the tests."

Cons:

• "Busy and dirty store."
• "This place is an absolute mess. So badly organised."
• "The examination room and waiting areas are out of date and need a good clean."
• "This store is a bit shambolic, the staff are all very pleasant but that is the only redeeming quality."
• "All staff was just talking and discussing their own business instead of serving customers. Management are not doing their job at all!"
• "Very bad service. They don’t care about customers."
• "The customer service is terrible."

Product Quality

Pros:

• "Ihave your hearing aids which are brilliant."
• "The quality of the spectacles has been much better than my previous ones with the coating still intact after over a year of daily use."
• "I can now hear so clearly. It's worth every penny of the £35."

Cons:

• "Wrong prescription was given."
• "They made the wrong spectacles. I can see worse than the ones I had before with a lower prescription."
• "ABSOLUTELY HILARIOUS, glasses fall apart after 8 months due to obvious poor quality and wrong manufacturing, NO WARRANTY."
• "Every pair of glasses I have bought from them has been great in the shop but as soon as I step outside I can't see down the road."
• "Ordered a couple of glasses for my son. One of which broke within a week."
• "They even prescribed me the wrong lenses in my glasses."