Nando's Kings Cross Reviews Summary

Customer Service

Pros:

• "Absolutely blown away by the level of customer service!"
• "Amazing service from today’s late shift team! They did they’re best to make everything so nice."
• "All the staff seemed happy and looked they actually wanted to be there unlike staff at other restaurants I have been to."
• "Staff were really lovely and made me and my friends feel very comfortable and happy."
• "Service by every single staff member was amazing!"
• "The staff were very friendly and willing to serve!"
• "The staff was super helpful and nice."

Cons:

• "The cashier...kept repeating the order as if she was an automated machine."
• "The staff never tried to comfort the customers... but just gathered to chat among themselves."
• "Annoying way of ordering online only. The internet was so slow it took ages of refreshing to make it work properly."
• "The staff are young, which isn't in itself an issue but they are incredibly rude and unprofessional."
• "Staff was confused, horrible service."
• "The restaurant is understaffed and the staff are very rude."
• "I had the worst service in this branch this evening."

Food Quality

Pros:

• "Decent chicken as always but thought I’d try one of the newer sides, the spinach dish."
• "The food was excellent. The best spicy rice and chicken I've had from a nandos in a while."
• "Our food came out quickly and was of course, delicious!"
• "The food was excellent and quick."
• "The food was absolutely delicious."
• "Food was lovely cooked and prepared."
• "The food is cooked to perfection."

Cons:

• "I really didn’t like this Nandos. The service was good and food arrived on time but everything was pretty bland."
• "The bread was stale."
• "Chicken wings are always burned."
• "The standard of the food as slipped an awful lot since my last visit."
• "Tasted good but literally the takeaway box had TWO and a HALF SPOONFILLS in it?"
• "The other part of my order was dripping in mayo and the chicken was not cooked was cold."
• "The chicken was quite dry and very chewy."

Facility & Ambiance

Pros:

• "Nice big Nandos tucked to the side of Kings Cross station."
• "Open and spacious with loads of seating both upstairs and down."
• "Lovely Nando's before taking a Eurostar to Paris."
• "As always the decor is very individual and interesting."
• "Always has a table, interesting decor, has basement with additional seating so don't be put off if it looks busy through the window, there are loads more seats downstairs."
• "Beautifully deigned space."
• "Great location- 2mins walk from kings cross."

Cons:

• "The toilets are downstairs and didn't on this visit seem particularly clean."
• "The self serve drinks area was quite messy as were the toilets."
• "The place looks nice, a bit dark in some tables."
• "Restaurant is busy and loud."
• "This Nando's restaurant is in serious need of a significant makeover."
• "The restaurant did seem a bit dimly lit and cavey as there is not much natural light."
• "Beware the customer Toilets are downstairs and not step free, there is also limited outdoor seating."

Ordering & Wait Times

Pros:

• "Order near the front and give them your table number."
• "Ordering done via QR code - quick and effective."
• "Quickly got seated, easy to order and food came out in a timely manner."
• "Food arrived quickly and have to commend all the staff for being extra nice."
• "The food arrived within about 15 minutes and was delicious."
• "Easy to order and food came out in a timely manner."
• "Free refill on drinks."

Cons:

• "I place a take out order in store thinking it would be quicker... after waiting around for 1 hour in the store... I went to question the manager. He couldn't find my order on the system."
• "Lost an 1:30 of my life."
• "It took ONE HOUR to get our food... They told us they didn't have chicken."
• "Not that impressed at all waited 50mins for my food."
• "Service was slow."
• "Waited for ages in line to get a table."
• "Terrible service, waited 40 mins for our food to be told they did not receive our order."