Burger King Reviews Summary

Food Quality

Pros:

• "The flame-grilled burgers are delicious. I like the Whopper and the cheeseburger."
• "The whopper tasted gorgeous."
• "The food was good, the burger and chips were tasty and filling."
• "The burger was juicy, the toppings were fresh, and the fries were hot and crispy."
• "Great burgers, meat is juicy and absolutely delicious."
• "The food always arrives cold."
• "The food was okay in comparison with other fast food restaurants."

Cons:

• "Careless personal, poor food quality."
• "The food is poor quality compare to the prices."
• "Burgers were nothing like advertised."
• "Chicken Royal was ok not as nic as I remember the chips where do over and under cooked at the same time."
• "Most tables were full of trash and disgusting. The fries and chicken weren't done and hence tasted so bad, I didn't even finish the burger."
• "The food tasted like rubber."
• "The chicken royale tasted like it had been cooked in soap."

Service

Pros:

• "Today the place was really busy at lunch time. The fast food is what it is, but the service was very quick."
• "Quick and prompt like how a fast food restaurant should be."
• "Automated selection machines but the staff behind the counter also take orders and were polite and efficient."
• "Very friendly staff and very quick service."
• "The staff there were professional (definitely better than another fast food chain nearby), and the menu is delicious."
• "Staff are usually quite nice and friendly compared to *cough* its neighbouring competitor *cough*."
• "The guy who served me, and seemed to be running the place, was nice and pleasant."

Cons:

• "The staff was really rude and charged £3.79 for one cup of frozen Fanta."
• "I saw staff picking up food with bare fingers and putting it back."
• "The staff was lazy when I was there."
• "Stuff disorganized, rude."
• "Person taking the order had constant trouble understanding the simplest of instruction on what I would like."
• "Very dirty place. Very disrespectful manager."
• "Extremely rude staff."

Cleanliness

Pros:

• "Nice place to rest feet with plenty of seating. It's burger king so the food is burger king."
• "The actual restaurant was decent and clean."
• "The restaurant was very clean and tidy."
• "It was cleaner than many other fast food places."
• "The restaurant was very clean as well which enhanced the experience overall."
• "This is one of the best Burger Kings we have been to."
• "Premises: Great location near the station and was clean and maintained."

Cons:

• "The toilets were diabolical. Absolutely disgusting."
• "Dirty stinking place with oil oozing on the pathway leading to it, rotting meat at the entrance, utterly disgusting!"
• "Downstairs was filthy."
• "The place is nasty."
• "It was a bit messy in here. All the tables had food wrappers left all over and not clean."
• "The restaurant and toilets are filthy you think your in a third world country with the state of this place."
• "But the restaurant is not clean especially the toilets are very dirty."

Order Accuracy

Pros:

• "an Asian girl was taking orders who was very well conversant and dealing with each customer properly, putting correct orders."
• "Food served was fresh, tasty, the venue was clean and staff were friendly and quick to prepare the meal."
• "The staff members who served me was very polite, I have learning disabilities due to a brain injury, I was not rushed, he helped me create and place my order."

Cons:

• "The order was delivered and once I opened the bag, I could see that some items were missing."
• "Automated ordering system was a waste of time...got to checkout stage and came up with error on both occasions."
• "Self Order machine let me type large family order in and then just says 'Cant place order' and wipes entire order."
• "They’ve messed up my order at least 7 times."
• "Didn’t get my order right."
• "I've been visiting this specific BK for quite some time... they would give me the right order 50% of the time."
• "What an absolutely useless establishment. Go in 1 night order 3 coffees from the self service machine. 5 minutes later not a single coffee cup ready under the machine."

Value

Pros:

• "Vouchers in the BK app are great way to save up a bit on the meals."
• "Would never come here If I didn't use the deals on the app."

Cons:

• "The staff was really rude and charged £3.79 for one cup of frozen Fanta."
• "Have been overcharged so many times. Very disappointing."
• "Miserliness on the part of the cashier."
• "They do not have mayo since weeks."
• "No apology or smile at all."
• "Got disgusting attitude when stating my concern."
• "Very rude service, was met with aggressive looks when I slightly inconvenienced the man by using the app for a discount."