Lebanese Grill Reviews Summary

Customer Service

Pros:

• "The customer service is excellent."
• "It is a place where the waiters make you feel good as a customer and give you a wait if you have any questions when choosing."
• "For me it is one of the best places for Lebanese food, the staff that attends are very attentive and care about the products we eat."
• "Excellent friendly and fast service especially for such a busy place."
• "Great custom service even when they are super busy."
• "The service is good, they will take you order asking for all the details: salads, sources and so on."
• "The service is good and fast and to the point."

Cons:

• "Absolutely vile and disgusting attitude towards me! Spoke to me with utter disrespect and lack of any manners!!!"
• "Over priced food and very cocky and arrogant owner."
• "The wait was too long and the staffs were not friendly and professional."
• "Rubbish customer service called for a collection of nearly £70 worth of food told the guy I’ll be there in 30mins he said it’ll be ready for you. Went there and the guy said his making it now what a joke."
• "There’s a lack of communication between the staff and they tend to get things wrong, I felt like I had to keep repeating my order."
• "Food is amazing BUT the service is damn right terrible also DO NOT order over the phone you will still be waiting for your food when you arrive !!!!!!"
• "The guy at the front taking the orders, is always flustered."

Food Quality

Pros:

• "Just the best grilled half chicken, spicy rice and crispy chips with a lil salad and BANGING chilli and garlic sauce."
• "Their dishes are typical and well prepared and it is a pleasure to eat them."
• "The boneless chicken and chips was AMAZING, it’s worth the hype!"
• "Tastful and spicy dishes to go. For thr meat lover - beaf burgers, chicken, lamb kebab or wraps."
• "Food is AMAZING and so tasty! They are always busy but worth the wait!"
• "The boneless Half Chicken is absolutely wonderful and it being cooked on a Charcoal Grill gives it a nice edge."
• "The best grilled chicken. It has a charcoal smell and the smell of this food lingers until later."

Cons:

• "Last time I ordered a mix grill and spice rice. When I got home I found my mix grill was not as much."
• "The food which I ate almost immediately due to no eat in spaces, was already cold, chips stale."
• "Grilled chicken is well seasoned and so is the spicy rice... I didn’t think the chilli and garlic sauces were flavoursome."
• "I ordered the 1/4 pounder burger which I do not recommend, the pattie had an overwhelming taste of the burnt charcoal and I had to throw the burger away!"
• "The food is not tasty. Even the Shawarma is not worth it."
• "Portions for some meals are quite stingy, there will be more rice/chips than the meat."
• "The food gets cold very quickly, the food is very dry and not juicy."

Value for Money

Pros:

• "Prices are also extremely good, so they offer amazing value for money and excellence all round."
• "For London absolutely great value for the £."
• "Affordable and huge portions."
• "Prices are cheap and fair for the product you buy. There is good value for money."
• "The price is reasonable and quantity is good."
• "Really reasonable price for what you get. £8 for half chicken and rice is great and is filling for one person."
• "For £5.99 for half a boneless chicken and rice/chips, you can’t do worse."

Cons:

• "Over priced food and very cocky and arrogant owner."
• "The price was also not very reasonable. Not worth the money and the time waiting at all! Never come back!"
• "When i took my food home the food was freezing cold, wasn't fresh and cost too much. A very overrated place big queues outside waiting at least 1/2 n hr. Would definitely not recommend this place at all! Big waste of time! Over priced!"
• "Portion size is small not even a filling meal for £12.50 Overpriced don’t know how there’s so many good reviews…"
• "The prices have gone up and the portion size has reduced."
• "I tried the boneless chicken & it’s greasy, too much oil. It’s not worth the money !!"
• "Really a waste of money and time."

Service Efficiency

Pros:

• "What what! Lebanese Grill a legend among kebab houses! Not only are the staff super efficient (yet slightly moody) the clientele charming (yet rowdy), this place has some of the best value for money grilled meat in Elephant and Castle ...don't leave home without it!"
• "Quick service."
• "The workers remember your face and order exactly every time."
• "The guys who work in there are under intense pressure with the orders and always get your order right!"
• "Service is pretty fast. Clerk was polite."
• "But their street window service - to the amassing, yet orderly queue outside (see my photos) - was pretty quick."
• "Staff were friendly too and kept us in good humour whilst we waited."

Cons:

• "Food is amazing BUT the service is damn right terrible also DO NOT order over the phone you will still be waiting for your food when you arrive !!!!!!"
• "There’s a lack of communication between the staff and they tend to get things wrong, I felt like I had to keep repeating my order."
• "I ordered my food at 6pm, with an expecting delivery time of 6.46 however disappointingly my food arrived 35 minutes late."
• "If you want to wait 30 mins plus just not to get your food cos they serving people that come in after you first then go here you will leave hungry and angry but hey its an experience avoid it unless you want food poisoning they handle raw chicken with the same cooking utensils as the cooked chicken."
• "Wait time is horrendous was told to wait 10 minutes but took 20."
• "It takes almost 40mins plus to get your order, even if it is just one item."
• "When I arrived I was made to wait for 45mins before I received my order as they served walk-in customers before me."

Payment Options

Pros:

• "This is cash only but there’s a cash machine 10 seconds away (Tesco)."
• "After 7pm Free parking available on main road."
• "A card machine would be great."

Cons:

• "One less star for not taking cards and not able to eat from there. They accept only cash."
• "They only accept cash sadly."
• "Another thing to know is that you cannot pay with card, cash only."
• "Making it inconvenient for customers to make it cash only which is ridiculous cos we all know full and well what's happening here."
• "Got shouted at and made fun of because I didn’t have cash to pay for my food!"
• "You order on the phone but still wait 45 mins for your food outside in the rain cold or whatever the weather is."
• "The attitude of the staff in this place is disgusting."