Bon Appetit lebanese Reviews Summary

Food Quality

Pros:

• "The food is incredible and authentic."
• "The food was literally amazing!!"
• "Amazing flavorful food, clean and hygienic environment."
• "Their meat was tasty and chips were very crispy."
• "The most delicious dish I've ever had in London with a reasonable price."
• "Best chicken wings east side of London, had the char-grilled chicken Lebanese salad which was a taste sensation."
• "The ingredients inside the shawarma were fresh, the chicken juicy and spiced perfectly, and the pita bread wrap crispy."

Cons:

• "The chicken seasoning is probably a bit different to what you’re used to."
• "Below average Lebanese food. Unless you’re desperate, don’t bother."
• "Unfortunately this is very poor quality Lebanese food. You can tell that most of the food is cooked from frozen."
• "Ordered a large lamb shish, it was not a lot of food for the price and not very tasty."
• "The food was not so good seemed recooked and chicken was hard to chew."
• "Everything tastes as though it was bought in packets then decanted onto the plate."
• "Chicken Shawarma, soup, houmous, sauces could be better."

Service

Pros:

• "Really some of the best service in my life."
• "We have gone back multiple times this weekend alone for the great service and even greater food."
• "The service here was fantastic. Staff were very friendly."
• "Service was fun and friendly too."
• "Family-run business, with top notch service and welcoming attitude from the staff."
• "Fantastic customer service. The staff are very welcoming and approachable."
• "Very friendly staff. I have ordered many times now and food has always been cooked to perfection."

Cons:

• "Probably wouldn't eat in as the place is tiny and atmosphere is that of a fast food stand."
• "Waited 45 minutes for the food (they were not at all busy and the staff didn’t acknowledge or apologise for the time)."
• "I wasn’t able to order as they had closed and lots of firemen were blocking the entrance. Hope they manage to sort things out soon."
• "Food did take a while to get served, otherwise highly recommend."
• "I will not be ordering from them again and neither should you. Unless you never want to eat."
• "I ordered food and it was over half an hour delayed. Tried to call and no one picked up."
• "Service was only average, busy place so many of dishes were finished from menu but the staff was recommending the expensive dishes."

Atmosphere

Pros:

• "Great food, atmosphere, and staff. The whole experience was stellar."
• "The décor is lovely and feels very authentic."
• "The Arabian music adds the perfect ambience to compliment the delicious food."
• "The atmosphere of the restaurant is relaxed and comfortable."
• "The energy they exude truly renders an atmosphere reflective of the community feeling."
• "If you’re ever near Aldgate/Aldgate East or Tower of London it’s a must visit for lunch or dinner."
• "Amazing traditional food, friendly staff, complementary dishes and quick service!"

Cons:

• "Atmosphere: simple design - nothing really impressing here."
• "The place is very small and not clean at all."
• "It may not look fantastic from the outside."
• "The place is tiny and atmosphere is that of a fast food stand (so those who like the street food thing might like it)."

Value

Pros:

• "And somehow, it all comes at a very good price."
• "Generous portions and very good prices."
• "Good vibes. Fantastic value."
• "Value for money, amazing taste and good serving sizes."
• "Prices are low compared to the respectable service and smiling faces of the team."
• "This restaurant offers an excellent value for money."
• "Not only is the food really good but it's also easy on the pocket."

Cons:

• "No Mosakah available so had to opt for the falafel box as the only other vegetarian option. This lack of choice for veggies is a bit lame."
• "Would help if the pricing was a little more obvious."
• "Food is OK, although slightly over priced in my opinion."
• "Seemed to be charged a different price for the exact same order on three separate occasions."
• "On top of all that the prices are way too high."
• "Prices are a bit dear but sometimes you have to cough up the amount to eat out."
• "We find it quite expensive for the price and portion was very small."

Customer Service

Pros:

• "The lady at the front counter was extremely pleasant."
• "Lovely customer service from the lady at the front counter."
• "The customer service is excellent."
• "The staff is very friendly and helpful."
• "The service is incredibly friendly, gracious, and genuine."
• "Staff were very friendly and accommodated for me and my friends to pray and gave dates to break our fast."
• "The staff was extremely polite and caring."